LASTS Transit Client Survey

Thank you for participating in this survey! Your feedback will help us to continue to deliver first class service.

This survey should only take about three minutes to complete.

Question Title

* 1. Please provide us with your basic details so we can contact you should we need further information or clarification

Name *

Company

Email Address

Phone Number

Per our end of year update, we are looking at implementing a shuttle service to and from the airport which we hope will:
1) alleviate driver resourcing,
2) provide a service to the general public and make the airport more accessible,
3) improve envbironmental outcomes
4) be a more cost effective service especially for smaller groups.

It is really common to see 5 or more vehicles waiting on the same flight with most crew going to the same (or close by) hotels, and therefore this concept will free up more drivers for the site access work which is currently constrained. in other words, it is a great job for a new driver awaiting MSIC and related site access which will free up capacity to provide the specialist site transfers to and from vessels at your requested times.

Question Title

* 2. LASTS Transit are considering implementing a regular shuttle service between the various hotels and the airport capturing some or all arriving and departing flights which would also be a service available to the general public. Please let us know your thoughts by choosing the most relevant answer below.

It is not really of interest to us

We may use it if we are stuck for options

We would definately use this

Other (please specify)

While we have you, it would be greatly appreciated if you can answer a few more questions to assist in identifying our areas of focus for 2023. It wont take long we promise!

Question Title

* 3. Please let us know how you think we perform in the following areas:

	Below Expectations	Met Expectations	Exceeded Expectations
Punctuality	Punctuality Below Expectations	Punctuality Met Expectations	Punctuality Exceeded Expectations
Reliability	Reliability Below Expectations	Reliability Met Expectations	Reliability Exceeded Expectations
Value for Money	Value for Money Below Expectations	Value for Money Met Expectations	Value for Money Exceeded Expectations
Fleet Age	Fleet Age Below Expectations	Fleet Age Met Expectations	Fleet Age Exceeded Expectations
Fleet Cleanliness	Fleet Cleanliness Below Expectations	Fleet Cleanliness Met Expectations	Fleet Cleanliness Exceeded Expectations
Fleet Comfort	Fleet Comfort Below Expectations	Fleet Comfort Met Expectations	Fleet Comfort Exceeded Expectations
Friendliness of Drivers	Friendliness of Drivers Below Expectations	Friendliness of Drivers Met Expectations	Friendliness of Drivers Exceeded Expectations
Professionalism of Drivers	Professionalism of Drivers Below Expectations	Professionalism of Drivers Met Expectations	Professionalism of Drivers Exceeded Expectations
Road Safety Behaviours of Drivers	Road Safety Behaviours of Drivers Below Expectations	Road Safety Behaviours of Drivers Met Expectations	Road Safety Behaviours of Drivers Exceeded Expectations
Operations Team Effectiveness	Operations Team Effectiveness Below Expectations	Operations Team Effectiveness Met Expectations	Operations Team Effectiveness Exceeded Expectations
Operations Team Friendliness	Operations Team Friendliness Below Expectations	Operations Team Friendliness Met Expectations	Operations Team Friendliness Exceeded Expectations
Operations Team Willingness to find Solutions	Operations Team Willingness to find Solutions Below Expectations	Operations Team Willingness to find Solutions Met Expectations	Operations Team Willingness to find Solutions Exceeded Expectations
Ease of contact with Operations Team	Ease of contact with Operations Team Below Expectations	Ease of contact with Operations Team Met Expectations	Ease of contact with Operations Team Exceeded Expectations

Is there anything else we can improve on?

Question Title

* 4. How likely is it that you would recommend LASTS Transit to a friend or colleague?

Not at all likely

Extremely likely