LANTA Annual Survey 2024

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* 1. My bus stop is close to my residence.

Agree

Disagree

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* 2. Which bus route do you use the most?

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* 3. How often do you ride? (select one)

Once a week

5 days a week

First time riding

2- 4 days a week

Less than once a month

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* 4. I understand how to ride and transfer buses if needed.

Agree

Disagree

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* 5. I feel safe using LANTA services and transportation centers.

Agree

Disagree

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* 6. Which bus route do you have the most issues with?

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* 7. What is your local zip code?

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* 8. How do you travel to and from bus stops?

Walk

Drive and Park

Carpool/ dropped off

Bicycle

Taxi or TNC

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* 9. What are your most important destinations? (Please be specific as in business name, intersection, neighborhood, etc...)

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* 10. Why do you use LANtaBus services? (Choose all that apply)

Work

Shopping

School K-12

College/ Tech School

Medical/ Dental Appointments

Social/ Recreational Activities

Other (please specify)

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* 11. What are your most frequent times of travel? (Choose all that apply)

Morning 6AM to 11AM

Afternoon 12PM to 4PM

Evening 5PM to 8PM

Night 9PM or later

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* 12. Do you use the Transit app?

Yes

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* 13. Are you satisfied with the service that LANTA provides?

Yes

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* 14. If no, please explain why.

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* 15. Please rate in the following areas:

	Satisfied	Neutral	Unsatisfied
Cleanliness on bus	Cleanliness on bus Satisfied	Cleanliness on bus Neutral	Cleanliness on bus Unsatisfied
Helpful employees	Helpful employees Satisfied	Helpful employees Neutral	Helpful employees Unsatisfied
Driver Courtesy	Driver Courtesy Satisfied	Driver Courtesy Neutral	Driver Courtesy Unsatisfied
Driver knowledge	Driver knowledge Satisfied	Driver knowledge Neutral	Driver knowledge Unsatisfied
Customer Service Courtesy	Customer Service Courtesy Satisfied	Customer Service Courtesy Neutral	Customer Service Courtesy Unsatisfied
Website Navigation	Website Navigation Satisfied	Website Navigation Neutral	Website Navigation Unsatisfied
Bus Schedule Availability	Bus Schedule Availability Satisfied	Bus Schedule Availability Neutral	Bus Schedule Availability Unsatisfied
Bus Stop Signage	Bus Stop Signage Satisfied	Bus Stop Signage Neutral	Bus Stop Signage Unsatisfied

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* 16. How do you pay your fare?

Mobile App

Customer Service Window

On Board LANtaBus

Online (Website)

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* 17. What type of fare do you use?

Single Ride

10 Ride Pass

31 -Day Pass

Annual Pass

Day Pass

Senior Fare

Reduced Fare (Disability Pass)

Student Fare (ASD, College pass, etc.)

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* 18. Do you have a smartphone?

Yes

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* 19. Do you have access to the internet at home?

Yes

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* 20. What is your age?

Under 18 years old

18-24 years old

25-34 years old

35-44 years old

45-54 years old

55-64 years old

65+ years or older

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* 21. What is your gender?

Male

Female

Prefer not to say

Other (please specify)

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* 22. What is your race/ethnicity?

Caucasian or White

African American or Black

Hispanic or Latino

Asian American or Asian

American Indian or Alaska Native

Native Hawaiian or Pacific Islander

Other (please specify)

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* 23. What language do you predominantly speak?

Arabic

Cantonese/ Mandarin

English

Spanish

Vietnamese

Other (please specify)

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* 24. What is your annual household income before taxes?

Under $20,000

$20,000 to $49,000

$50,000 to $69,000

$70,000 to $99,000

Over $100,000

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* 25. How do you receive information about LANTA?

Customer Service Window

LANTA Website

Social Media

Word of Mouth

Postings on Bus/Transportation Center

Customer Service Line

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* 26. Would you be interested in attending a information session on about ValleyRide?

Yes

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* 27. What time of day works best to attend a information session?

	8 AM - 11 AM	12 PM - 4PM	5PM - 8 PM
Monday	Monday 8 AM - 11 AM	Monday 12 PM - 4PM	Monday 5PM - 8 PM
Tuesday	Tuesday 8 AM - 11 AM	Tuesday 12 PM - 4PM	Tuesday 5PM - 8 PM
Wednesday	Wednesday 8 AM - 11 AM	Wednesday 12 PM - 4PM	Wednesday 5PM - 8 PM
Thursday	Thursday 8 AM - 11 AM	Thursday 12 PM - 4PM	Thursday 5PM - 8 PM
Friday	Friday 8 AM - 11 AM	Friday 12 PM - 4PM	Friday 5PM - 8 PM

Other (please specify)

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* 28. Please leave your email address or phone number to enter 31-Day Pass raffle.

Phone number:

Email Address:

LANTA Annual Survey 2024

Question Title

* 1. My bus stop is close to my residence.

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* 2. Which bus route do you use the most?

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* 3. How often do you ride? (select one)

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* 4. I understand how to ride and transfer buses if needed.

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* 5. I feel safe using LANTA services and transportation centers.

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* 6. Which bus route do you have the most issues with?

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* 7. What is your local zip code?

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* 8. How do you travel to and from bus stops?

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* 9. What are your most important destinations? (Please be specific as in business name, intersection, neighborhood, etc...)

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* 10. Why do you use LANtaBus services? (Choose all that apply)

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* 11. What are your most frequent times of travel? (Choose all that apply)

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* 12. Do you use the Transit app?

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* 13. Are you satisfied with the service that LANTA provides?

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* 14. If no, please explain why.

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* 15. Please rate in the following areas:

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* 16. How do you pay your fare?

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* 17. What type of fare do you use?

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* 18. Do you have a smartphone?

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* 19. Do you have access to the internet at home?

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* 20. What is your age?

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* 21. What is your gender?

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* 22. What is your race/ethnicity?

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* 23. What language do you predominantly speak?

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* 24. What is your annual household income before taxes?

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* 25. How do you receive information about LANTA?

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* 26. Would you be interested in attending a information session on about ValleyRide?

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* 27. What time of day works best to attend a information session?

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* 28. Please leave your email address or phone number to enter 31-Day Pass raffle.

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* 29. Please submit your comments below.