Lake County Customer Service SurveyEnvironmental Health & Planning Departments 100% of survey complete. Question Title * 1. These comments are associated with which department? (check all that apply) Planning Department Environmental Health Department Question Title * 2. What was the nature of your contact with the Planning Department? (check all that apply) No Contact General Inquiry Lakeshore Permit Floodplain Permit Floodplain Questions/Inquiries Zoning Conformance Permit Zoning Variance Request Conditional Use or Special Use Permit Zoning Changes Building Notification Permitting Exemption Review Subdivision Pre-Application Subdivision Preliminary Plat Review Subdivision Final Plat Review Survey Review - Planning Changes to Subdivision or Covenants Site Visit Address Application/Road Naming Violation Complaint Informal Project Preview - Planning Other (please specify) Question Title * 3. What was the nature of your contact with the Environmental Health Department? (check all that apply) No Contact General Inquiries Food Establishment Inspection Food Establishment License Non-Profit Food Service/Event Safe Food Handling Class Public Accommodations Inspection Public Accommodations License Trailer Park/Campground Inspection Trailer Park/Campground License Public Water Supply Inspection Motor Vehicle Wrecking Facility Inspection Survey Review - Sanitation Sanitation in Subdivision Review Wastewater Treatment System Permit Wastewater Treatment System Variance Request Wastewater Treatment System Site Evaluation Wastewater Treatment System Septic Search Violation/Complaint Informal Project Preview - Sanitation Other (please specify) Question Title * 4. Please check as appropriate: Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Staff was courteous and helpful Staff was courteous and helpful Strongly Agree Staff was courteous and helpful Agree Staff was courteous and helpful Neither Agree nor Disagree Staff was courteous and helpful Disagree Staff was courteous and helpful Strongly Disagree Staff provided accurate information Staff provided accurate information Strongly Agree Staff provided accurate information Agree Staff provided accurate information Neither Agree nor Disagree Staff provided accurate information Disagree Staff provided accurate information Strongly Disagree Staff informed me of relevant regulations Staff informed me of relevant regulations Strongly Agree Staff informed me of relevant regulations Agree Staff informed me of relevant regulations Neither Agree nor Disagree Staff informed me of relevant regulations Disagree Staff informed me of relevant regulations Strongly Disagree Staff response was considerate of my time Staff response was considerate of my time Strongly Agree Staff response was considerate of my time Agree Staff response was considerate of my time Neither Agree nor Disagree Staff response was considerate of my time Disagree Staff response was considerate of my time Strongly Disagree The process was understandable The process was understandable Strongly Agree The process was understandable Agree The process was understandable Neither Agree nor Disagree The process was understandable Disagree The process was understandable Strongly Disagree Instructions on forms were understandable Instructions on forms were understandable Strongly Agree Instructions on forms were understandable Agree Instructions on forms were understandable Neither Agree nor Disagree Instructions on forms were understandable Disagree Instructions on forms were understandable Strongly Disagree Question Title * 5. Did you pay a fee for the service(s) provided? Yes No Question Title * 6. What was the approximate date of service? Example: 01/02/2014 Date Question Title * 7. If you feel that one or more of our staff provided exemplary service please indicate the name(s) of any staff member(s) you would like to commend: Question Title * 8. If you feel we fell short in meeting your expectations, please describe the situation including the name(s) of the staff member involved (if applicable) and the date(s) the incident(s) occurred: Question Title * 9. Contact Information: (optional) Name: Email: Daytime Phone: Done