Chapter Communications Survey

NAIFA recognizes we all have extremely busy schedules and we want to make sure that we are communicating with you in the most effective and efficient manner possible. Our objective is for leadership to be fun and convenient while ensuring that you get timely and pertinent information to ensure our collaboration and success. Your feedback is essential in helping us identify potential improvements to our Chapter communications program.

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* 1. Are you fully informed on home office activities, the role of your Chapter in achieving those priorities, and our strategic goals?

Always

Usually

Sometimes

Rarely

Never

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* 2. Please tell us why you selected the answer above.

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* 3. The current amount of communication to Chapter Leaders/Staff is...

Way too much

Too much

About right

Too little

Way too little

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* 4. How do you stay informed on home office communications to your Chapter? (check all that apply)

I go to the Chapter Blogs on the NAIFA Leaders' website.

I regularly read email digests of the Chapter Blogs.

I participate in the relevant monthly Chapter Services Webinars/Meetings.

I get updates directly from the Chapter Services Team.

I get updates from my Chapter Executive.

I am not currently informed on home office communications to Chapters.

Other (please specify)

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* 5. Please rank your preference in receiving home office communications on your Chapter.

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* 6. My preferred ways of receiving communications are...

Automated Voicemail Debriefs

Interactive Virtual Meetings

Webinars

Text Messages

Blogs

Emails

Video Debriefs

Podcasts

On-Demand Videos

Phone Tree (indicates receiving and making a call)

Other (please specify)

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* 7. How often would you like to receive the Chapter Blog digest email?

Instant

Daily

Weekly

Monthly

Never

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* 8. When you miss a Monthly Chapter Services Webinar/Meeting that is relevant to your role, the most common reason is...

The day/timing is inconvenient.

I do not find them informative.

I have other obligations that sometimes conflict.

They are too long/take too much time.

I don't like the format.

There is too much information being pushed out at once.

Our Chapter Staff participates, so I don't need to.

I am not interested in them.

I prefer another form of communication.

Other (please specify)

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* 9. If you do not find the Monthly Chapter Services Webinars/Meetings informative or dislike the format, what would you change?

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* 10. What is the most convenient day for the Monthly Chapter Services Webinars/Meetings? (Note that we utilize afternoons eastern time to accommodate our west coast chapters.)

	12:00pm eastern	1:00pm eastern	2:00pm eastern	3:00pm eastern	4:00pm eastern
Monday	Monday 12:00pm eastern	Monday 1:00pm eastern	Monday 2:00pm eastern	Monday 3:00pm eastern	Monday 4:00pm eastern
Tuesday	Tuesday 12:00pm eastern	Tuesday 1:00pm eastern	Tuesday 2:00pm eastern	Tuesday 3:00pm eastern	Tuesday 4:00pm eastern
Wednesday	Wednesday 12:00pm eastern	Wednesday 1:00pm eastern	Wednesday 2:00pm eastern	Wednesday 3:00pm eastern	Wednesday 4:00pm eastern
Thursday	Thursday 12:00pm eastern	Thursday 1:00pm eastern	Thursday 2:00pm eastern	Thursday 3:00pm eastern	Thursday 4:00pm eastern
Friday	Friday 12:00pm eastern	Friday 1:00pm eastern	Friday 2:00pm eastern	Friday 3:00pm eastern	Friday 4:00pm eastern
Fridays are best, except for Summer; then Thursdays.	Fridays are best, except for Summer; then Thursdays. 12:00pm eastern	Fridays are best, except for Summer; then Thursdays. 1:00pm eastern	Fridays are best, except for Summer; then Thursdays. 2:00pm eastern	Fridays are best, except for Summer; then Thursdays. 3:00pm eastern	Fridays are best, except for Summer; then Thursdays. 4:00pm eastern

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* 11. If you miss a relevant Monthly Chapter Services Webinar/Meeting, do you typically watch the recording?

Yes

Sometimes

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* 12. As stated above, our goal is to design an effective and efficient model of communication to align our national strategic initiatives with our Chapter operations. Please provide any additional feedback you may have on how best to achieve that goal.