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UTAK’s 2022 Quality and Technical Survey
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1.
Why do you choose to use UTAK Products? Select all that apply.
(Required.)
The products are of high quality.
The products are made in 100% real human matrixes.
The ability to customize controls to your specification.
The products are only available from UTAK.
Other (please specify)
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2.
How would you rate the quality of the product?
(Required.)
High quality
Average quality
Low quality
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3.
How would you rate UTAK's Product assortment
(Required.)
Above Average
Average
Below Average
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4.
How would you rate UTAK's quality of service?
(Required.)
Above Average
Average
Below Average
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5.
How would you rate UTAK's quality of understanding customer needs?
(Required.)
Above Average
Average
Below Average
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6.
How would you rate UTAK's promptness of returning phone calls and emails?
(Required.)
Above Average
Average
Below Average
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7.
How would you rate UTAK's Custom Controls?
(Required.)
Above Average
Average
Below Average
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8.
What products would you like to see made commercially available?
(Required.)
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9.
Does having a reference value on a product insert help you? If yes, please let us know how it helps you.
(Required.)
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10.
Are the target concentrations of our stock products relevant to your testing range?
(Required.)
Yes, the target values are relevant to our testing range.
No, the target values are outside of our relevant testing range.
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11.
What is your system’s accepted quality tolerance limits for Calibrants?
(Required.)
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12.
What is your system’s accepted quality tolerance limits for Quality Controls?
(Required.)
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13.
What can we do to improve our products and service?
(Required.)
