Customer Satisfaction Survey

Question Title

* 2. Overall, how satisfied or dissatisfied are you with Heritage South Credit Union?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 3. Which of the following words would you use to describe our products and/or services? Select all that apply.

Reliable

High quality

Useful

Unique

Ineffective

Poor quality

Unreliable

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* 4. How well do our products and/or services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 5. How would you rate the quality of our products and/or services?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 6. How responsive have we been to your questions or concerns about our products and/or services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 7. How long have you been a member of the Credit Union?

Less than six months

Six months to a year

1 - 2 years

3 or more years

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* 8. How likely are you to sign up for new or existing products and/or services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 9. Do you have any other comments, questions, or concerns?

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* 10. To what extent is HSCU your primary bank?

I consider HSCU my primary financial institution.

I consider HSCU my secondary financial institution.

I only have an active loan with HSCU.

Question Title

* 11. Which location do you use as your primary branch?

Hwy 280 - Sylacauga

Hwy 21 - Sylacauga (Broadway)

Hwy 280 - Childersburg

Hwy 280 - Alexander City

Moody Pkwy - Moody

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* 12. What products and/or services do you currently not have that you wish HSCU offered?

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* 13. To what extent do you utilize credit card rewards?

A great deal

A lot

A moderate amount

A little

None at all

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* 14. To what extent do you utilize Mobile banking?

A great deal

A lot

A moderate amount

A little

None at all

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* 15. To what extent do you use Mobile Deposit?

A great deal

A lot

A moderate amount

A little

None at all

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* 16. Please let us know who you are so we can better serve you:

Name

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

Customer Satisfaction Survey

Question Title

* 1. How likely is it that you would recommend Heritage South Credit Union to a friend or colleague?

Question Title

* 2. Overall, how satisfied or dissatisfied are you with Heritage South Credit Union?

Question Title

* 3. Which of the following words would you use to describe our products and/or services? Select all that apply.

Question Title

* 4. How well do our products and/or services meet your needs?

Question Title

* 5. How would you rate the quality of our products and/or services?

Question Title

* 6. How responsive have we been to your questions or concerns about our products and/or services?

Question Title

* 7. How long have you been a member of the Credit Union?

Question Title

* 8. How likely are you to sign up for new or existing products and/or services?

Question Title

* 9. Do you have any other comments, questions, or concerns?

Question Title

* 10. To what extent is HSCU your primary bank?

Question Title

* 11. Which location do you use as your primary branch?

Question Title

* 12. What products and/or services do you currently not have that you wish HSCU offered?

Question Title

* 13. To what extent do you utilize credit card rewards?

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* 14. To what extent do you utilize Mobile banking?

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* 15. To what extent do you use Mobile Deposit?

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* 16. Please let us know who you are so we can better serve you: