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* 1. were you seen on time

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* 2. The appointments arranged for me were on days/times that were convenient for me to attend

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* 3. The general environment was comfortable, clean and tidy

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* 4. I was confident the clinician followed appropriate hygiene procedures (hand washing etc)

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* 5. My privacy and confidentiality was maintained at all times

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* 6. The staff introduced themselves

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* 7. The overall professionalism and attitude of the staff was excellent at all times

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* 8. I felt able to ask questions and discuss my problem

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* 9. Any written information I was given was clear and easy to understand

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* 10. I was given sufficient opportunity and enough time to discuss my problem with the clinician