Member Satisfaction Survey - Online Services - 2020

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* 1. Gender

Male

Female

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* 2. Age group

18-35

36-40

41-55

56-60

61-66

67+

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* 3. Have you ever visited PSCU website?

Yes

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* 4. Do you follow us on social media i.e. Facebook, Instagram and Twitter?

Yes

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* 5. Which of our online platforms do you use?

Website

Online Banking

Mobile App

Facebook

Instagram

Twitter

None of the Above

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* 6. How often do you see or visit PSCU's social media channels?

Daily

Weekly

Monthly

Do not visit

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* 7. On a scale of 1 (being the lowest) to 5 (being the highest), how would you rate PSCU's:

	1	2	3	4	5
Financial Tips	Financial Tips 1	Financial Tips 2	Financial Tips 3	Financial Tips 4	Financial Tips 5
Flyers & Advertisements	Flyers & Advertisements 1	Flyers & Advertisements 2	Flyers & Advertisements 3	Flyers & Advertisements 4	Flyers & Advertisements 5
Feedback on queries	Feedback on queries 1	Feedback on queries 2	Feedback on queries 3	Feedback on queries 4	Feedback on queries 5
Videos	Videos 1	Videos 2	Videos 3	Videos 4	Videos 5

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* 8. Please tell us about your experience interacting with our website

	Extremely satisfied	Very satisfied	Somewhat satisfied	Dissatisfied
Information and updates	Information and updates Extremely satisfied	Information and updates Very satisfied	Information and updates Somewhat satisfied	Information and updates Dissatisfied
Layout	Layout Extremely satisfied	Layout Very satisfied	Layout Somewhat satisfied	Layout Dissatisfied
Navigation/ease of use	Navigation/ease of use Extremely satisfied	Navigation/ease of use Very satisfied	Navigation/ease of use Somewhat satisfied	Navigation/ease of use Dissatisfied

If Dissatisfied please explain:

Question Title

* 9. Please tell us about your experience using our Online Banking feature

	Extremely satisfied	Very satisfied	Somewhat satisfied	Dissatisfied
Making a Payment:	Making a Payment: Extremely satisfied	Making a Payment: Very satisfied	Making a Payment: Somewhat satisfied	Making a Payment: Dissatisfied
Accuracy of Information	Accuracy of Information Extremely satisfied	Accuracy of Information Very satisfied	Accuracy of Information Somewhat satisfied	Accuracy of Information Dissatisfied
Navigation/ease of use	Navigation/ease of use Extremely satisfied	Navigation/ease of use Very satisfied	Navigation/ease of use Somewhat satisfied	Navigation/ease of use Dissatisfied
Transaction response time	Transaction response time Extremely satisfied	Transaction response time Very satisfied	Transaction response time Somewhat satisfied	Transaction response time Dissatisfied

If Dissatisfied please explain:

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* 10. Please tell us about your experience using our Mobile App

	Extremely satisfied	Very satisfied	Somewhat satisfied	Dissatisfied
Navigation/ease of use	Navigation/ease of use Extremely satisfied	Navigation/ease of use Very satisfied	Navigation/ease of use Somewhat satisfied	Navigation/ease of use Dissatisfied
Making a Payment	Making a Payment Extremely satisfied	Making a Payment Very satisfied	Making a Payment Somewhat satisfied	Making a Payment Dissatisfied
Accuracy of Information	Accuracy of Information Extremely satisfied	Accuracy of Information Very satisfied	Accuracy of Information Somewhat satisfied	Accuracy of Information Dissatisfied
Transaction response time	Transaction response time Extremely satisfied	Transaction response time Very satisfied	Transaction response time Somewhat satisfied	Transaction response time Dissatisfied

If Dissatisfied please explain:

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* 11. What type of content do you like to see on social media?

financial tips

loans and products

member benefits

Other (please indicate)

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* 12. Please suggest one (1) program that you would like to see for children online

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* 13. How was your experience interacting with the organization during the Covid-19 pandemic?

	Extremely satisfied	Very satisfied	Somewhat satisfied	Dissatisfied
Customer Service Knowledge & Feedback	Customer Service Knowledge & Feedback Extremely satisfied	Customer Service Knowledge & Feedback Very satisfied	Customer Service Knowledge & Feedback Somewhat satisfied	Customer Service Knowledge & Feedback Dissatisfied
Request for Loan Deferral/payment	Request for Loan Deferral/payment Extremely satisfied	Request for Loan Deferral/payment Very satisfied	Request for Loan Deferral/payment Somewhat satisfied	Request for Loan Deferral/payment Dissatisfied
Member Safety	Member Safety Extremely satisfied	Member Safety Very satisfied	Member Safety Somewhat satisfied	Member Safety Dissatisfied
Telephone efficiency	Telephone efficiency Extremely satisfied	Telephone efficiency Very satisfied	Telephone efficiency Somewhat satisfied	Telephone efficiency Dissatisfied

If Dissatisfied please explain:

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* 14. Do you have any suggestion for improvement to our online platforms? (Online banking, Mobile app and social media)

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* 15. How likely are you to recommend PSCU to friends and family, based on its
social media content?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Member Satisfaction Survey - Online Services - 2020

Question Title

* 1. Gender

Question Title

* 2. Age group

Question Title

* 3. Have you ever visited PSCU website?

Question Title

* 4. Do you follow us on social media i.e. Facebook, Instagram and Twitter?

Question Title

* 5. Which of our online platforms do you use?

Question Title

* 6. How often do you see or visit PSCU's social media channels?

Question Title

* 7. On a scale of 1 (being the lowest) to 5 (being the highest), how would you rate PSCU's:

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* 8. Please tell us about your experience interacting with our website

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* 9. Please tell us about your experience using our Online Banking feature

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* 10. Please tell us about your experience using our Mobile App

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* 11. What type of content do you like to see on social media?

Question Title

* 12. Please suggest one (1) program that you would like to see for children online

Question Title

* 13. How was your experience interacting with the organization during the Covid-19 pandemic?

Question Title

* 14. Do you have any suggestion for improvement to our online platforms? (Online banking, Mobile app and social media)

Question Title

* 15. How likely are you to recommend PSCU to friends and family, based on its social media content?

* 15. How likely are you to recommend PSCU to friends and family, based on its
social media content?