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Life and Annuity Insurance

This 2024 Mantissa Group annual Life and Annuity technology priorities survey is designed to assess business and technology priorities across major investment spending categories. The focus of this survey is to gather insights across digital engagement, front office systems, data, and policy administration systems

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* 1. I would like to receive a copy of Mantissa's findings of this survey.  Please send to the following email address

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* 2. What is your estimated percentage (%) of IT Budget in the following categories. Enter the numerical percentage value only

  Percentage (%)
Run the Shop: Insurance Application Maintenance
Enhancements: Expanding Insurance Capabilities
Strategic Investments: Adding new Insurance Capabilities
Product Development: Investments in New Products
Infrastructure: Infrastructure Maintenance (currency)

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* 3. The size of my organization excluding our distribution/sales team

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* 4. The size of our IT budget including strategic investments

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* 5. What are your overall priorities for 2024 (Rank in order of importance).  Please Drag & Drop in the appropriate order.

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* 6. Do your current systems expose sufficient data and process API's to do business digitally?

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* 7. We have a comprehensive API strategy to enable capabilities such as distribution, policyholder services, digital, and legacy modernization.

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* 8. Describe the state of your API's across your ecosystem, new and legacy - what percentage of your ecosystem is supported by modern API connectivity.

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* 9. Do you maintain a real-time unified view of your policyholder/customer across all your core systems of record?

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* 10. Do you have a data strategy to support your growing digital transformation efforts.   If so, is it a top priority?

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* 11. In how many independent systems do you store core information relative to producers (agents) and policyholders

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* 12. Does your company have plans to prioritize the addition, upgrade, or revamping of your in-house servicing (customer/policyholder) portal in the upcoming 18-months?

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* 13. Does your current technology strategy for your in-house servicing  (customer/policyholder) portal emphasize building in-house or buying external vendor products?

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* 14. In how many Policy Administration Systems (PAS) do you do you currently have, for both open and closed blocks of business?

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* 15. How satisfied are you with the state of your existing Policy Administration System (PAS)?

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* 16. In the next 18 months our policy administration system (PAS) strategy is to:

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* 17. Do you plan to digitize more of your functionality (e.g. web, mobile) for your Life and Annuity policyholders, agents, or in-house service professionals?   If so, where is the investment being focused?  (Check all that apply)

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* 18. We have a comprehensive policyholder (customer) self-service portal experience that includes a broad range of digital transaction capabilities. 

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* 19. Does your company have plans to prioritize the addition, upgrade, or revamping of your policyholder (consumer) portal in the upcoming 18-months?

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* 20. We have a comprehensive Agent portal that includes sales, service, commission, and complete view of agent's book of business.

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* 21. Is your distribution happy with their ability to access the state of their business relationship with you, electronically and in real time?

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* 22. Does your company have plans to prioritize the addition, upgrade, or revamping of your agent portal in the upcoming 18-months?

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* 23. Do you plan to invest in omni-channel experience for agents and policyholders

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* 24. We have a comprehensive eApp solution for our agents to digitally sell all of our products.

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* 25. Our most significant measures for eApp capabilities are (Check all that apply)

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* 26. Relative to your eApp capabilities and vendor support, we are

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* 27. In the next 18 months our eApp investment strategy is:

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* 28. We have a comprehensive policyholder (customer) engagement strategy that includes a broad range of digital engagement capabilities. 

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* 29. Does your company have plans to prioritize the addition, upgrade, or revamping of your digital engagement technology in the upcoming 18-months?

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* 30. Other imminent priorities not addressed in this survey

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