Customer Experience Survey

The CAA is invested in improving how we deliver services; we would like to hear your feedback. Please help us by completing a short survey about your experience today. Please note we have a formal complaints process, for further information or if you wish to make a formal complaint regarding noise, airlines/airports or about the CAA please access our complaints page on our website and follow the instructions. Please note data captured is anonymous and you will not receive a response to your feedback through this survey, we ask that you do not include any personal data in your responses.

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* 1. Are you interacting with the CAA as an individual or on behalf of an organisation?

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* 2. For this interaction with the CAA today, which of these communities best describes your background or area of interest?

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* 3. What is the purpose of your interaction today?

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* 4. How confident are you in the accuracy of the information provided by the Civil Aviation Authority?

(where 1 is not at all confident and 5 is extremely confident)

1 3 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 5. How easy was it to get the information you needed from the Civil Aviation Authority?

(where 1 is very difficult and 5 is very easy)

1 3 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 6. How well did the Civil Aviation Authority meet your expectations in terms of addressing your reason for contact?

(where 1 is very dissatisfied and 5 is very satisfied)

1 3 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 7. Overall how would you rate your experience with the Civil Aviation Authority today?

(where 1 is very poor and 5 is very good)

1 3 5
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. We would like to understand why you gave this overall rating, could you please select the top 2 options that best categorise your feedback and let us know more detail within the comment box?

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