User survey

Mortgage stress self-help guide

The 'Mortgage stress self-help guide' was introduced as an online resource by Legal Aid WA.

Please help us improve this resource by giving feedback about how you used the guide.

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* 1. How did you find out about the mortgage stress guide?

From someone at Legal Aid WA

Through the Legal Aid WA website

From someone at another service or agency (not Legal Aid WA)

From a friend or family member

Through an internet search

Other (please specify)

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* 2. Why did you use the mortgage stress guide?

I am behind on mortgage repayments and didn't know where to start

I've received a default notice and need help

I want to apply for a hardship variation

I have been to AFCA and my problem is not resolved

I've received a Writ of Summons

A bailiff came to the door and I wanted to know what to do

Other (please specify)

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* 3. How much did the guide help you?

Not at all

A little

Somewhat

A lot

Not applicable

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* 4. Which parts of the guide did you look at or use? Choose all that are relevant.

Get help

I'm behind in repayments

Hardship variations

Dispute resolution - AFCA

Other ways to try to avoid court

Heading to court

After court

Unfair loans

Useful documents/Videos

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* 5. What things in the guide were the most useful?

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* 6. What things in the guide were the least useful?

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* 7. What is missing or should have been in the guide?

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* 8. Which area do you live in?

Perth metropolitan area

Peel region

Kimberley region

Pilbara region

Midwest and Gascoyne region

Goldfields Region

Southwest Region

Great Southern

Other (please specify)