Exit this survey Hexagon | NovAtel® Customer Support Feedback Thank you for taking the time to provide feedback on NovAtel Customer Support. Information collected will be kept confidential and used to improve the delivery of support and services per our privacy policy: https://hexagonpositioning.com/privacy-policy Question Title * 1. Related to your recent Support experience...The Customer Support Representative I worked with... No Yes Provided an initial response within an acceptable period of time Provided an initial response within an acceptable period of time No Provided an initial response within an acceptable period of time Yes Resolved my issue in an acceptable period of time Resolved my issue in an acceptable period of time No Resolved my issue in an acceptable period of time Yes Understood my issue and was very knowledgeable Understood my issue and was very knowledgeable No Understood my issue and was very knowledgeable Yes Question Title * 2. How would you rate the overall quality of your NovAtel Support experience 1 Very Unsatisfied 2 3 4 5 6 7 8 9 10 Very Satisfied 1 Very Unsatisfied 2 3 4 5 6 7 8 9 10 Very Satisfied Question Title * 3. Please provide your name and e-mail address, or case number below Question Title * 4. We are continually seeking ways to improve our customer experiences. If you have suggestions or comments on how we can achieve this, please share with us. Submit