myRSVL Customer Satisfaction Survey
Thank you for taking the time to complete our survey. Your feedback is appreciated and is essential to improving our services.
1.
What is your primary reason for using myRSVL?
Submitting a service request
Checking the status of a service request
Providing feedback or suggestions
Getting information regarding the City of Roseville (services, policy etc.)
Other (please specify)
2.
How did you access myRSVL?
myRSVL mobile app
myRSVL online
Rosie, our chatbot
3.
Which user type best describes you?
Roseville resident
Roseville business owner
Visitor
Other (please specify)
4.
How often do you use myRSVL
Daily
Weekly
Monthly
Rarely
First time
5.
How easy is it to navigate and find infomation on myRSVL?
Very easy
Somewhat easy
Neither easy nor difficult
Somewhat difficult
Very difficult
6.
How satisfied are you with the response time to your service request made through myRSVL?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
I didn't make a service request
7.
How would you rate the overall quality of services provided by myRSVL?
Excellent
Good
Fair
Poor
Very poor
8.
How likely are you to recommend myRSVL?
Very likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Very unlikely
9.
Please share any specific experiences or feedback about the using myRSVL.
10.
What features or improvements would you like to see added to myRSVL?
11.
Do you have any additional comments or feedback about your experience with myRSVL?
