Welcome to the Dentally Customer Survey 2024!

It’s been a year since our last survey, and the dental industry continues to transform. Technology is advancing rapidly, while practices still face challenges from economic pressures, patient backlogs, and staffing shortages.

At Dentally, we’ve made it our priority to listen to your feedback and shape our products and services to meet your needs. Our commitment to supporting dentists remains strong, and we are dedicated to delivering innovative solutions that drive better business outcomes for your practice.

Your input is crucial to this process. We’d appreciate it if you could take a few minutes to complete the survey and share your valuable feedback.

As a thank you, all participants will be entered into a prize draw to win a £250 Amazon Voucher. A winner will be randomly selected when the survey closes on 30th November 2024 (*Terms and conditions apply).

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* 1. First name

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* 2. Last name

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* 3. Email address

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* 4. Practice name

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* 5. Country

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* 6. Please tell us your role/job title within your practice.

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* 7. How many surgeries do you have?

0 25 (or more)
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i We adjusted the number you entered based on the slider’s scale.

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* 8. Do you believe Dentally helps save you money in your day-to-day practice management?

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* 9. Compared to previous systems you have used, to what extent do you agree that Dentally saves you time?

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* 10. Compared to previous systems that you have used, please state the degree to which you agree with the following statement for each of the tasks that you run daily in Dentally:
'When using Dentally, the following functionality saves me time...'

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Software updates
General IT
Running patient reports
Charting
Perio charting
Treatment Planning
Imaging integrations
Gaining patient consent
Updating medical history
Managing the appointment book
Patient communication
Payments and invoicing
Managing my insurance/NHS claims

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* 11. Do you agree that Dentally provides useful (and actionable) insights into your practice performance?

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* 12. Do you agree that Dentally allows you to manage practitioner activity and allocate payments easily?

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* 13. Have you engaged with your Elevate Customer Success consultant?

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* 14. Do you feel you receive responsive support through our team and online chat?

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* 15. Do you found our Help Centre useful?

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* 16. During the past year how valuable have you found the new product features that have been introduced to the software?

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* 17. To benefit your practice which area would you like us to focus on for future development?

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* 18. How important do you feel artificial intelligence (AI) will be for the software you use within your practice over the next year?

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* 19. How would you rate the importance of patient experience in your practice?

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* 20. Do you offer payment options at your practice?

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* 21. What do you see as the biggest challenge facing your practice in 2025?

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* 22. Which technology tools do you anticipate will most impact dentistry in the next 5-10 years? Select all that apply.

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* 23. Would you recommend Dentally to other dental practices and why or why not?

Thank you for taking the time to complete our 2024 customer survey! We appreciate your feedback and will continue to use it to improve our product and customer service. If you would like to share anything else, we would be delighted to hear from you. You can email us at help@dentally.co

Thanks again

The Dentally Team

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