STAFF SURVEY - 2019

Private Hospital Benchmarking Group

Aim and Objective

To review the level of staff satisfaction/awareness and provide staff with an opportunity to give constructive feedback and suggestions to management.

To provide outcome evidence for the National Safety and Quality Health Service Standards.

To benchmark levels of staff opinion with other Private Hospitals.

Method

All staff are invited to participate in this survey. This survey is totally confidential.

RATED QUESTIONS: Please rate your answer to each question.

Rating Scale: 5. Excellent 4. Good 3. Satisfactory 2. Poor 1. Unsatisfactory

Question Title

* Tick department box

Clinical Staff

Non-Clinical Staff

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* 1. The Hospital providing a supportive and encouraging environment

N/A

Other (please specify)

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* 2. Acknowledgement from your Manager for the work you do

N/A

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* 3. Input to your work roster eg. Roster Request Book

N/A

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* 4. Your position Orientation (if employed in last 12 months – mark N/A if thereafter) OR rate 1 if not conducted

N/A

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* 5. "Education programs provided being relevant to your needs and position"

N/A

Specify topic requests:

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* 6. Your knowledge of what compulsory education programs you have to attend each year

N/A

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* 7. Inclusion of “Patient (Consumer) Participation” in any education programs in the past 2 years

N/A

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* 8. The correctness and relevance of your department’s Policy/Procedure Work statements.

N/A

Suggestions to improve:

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* 9. The effectiveness of processes to advise you of changes to polices/procedures

N/A

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* 10. Access to the facility’s written policies, protocols and procedures – computer or hardcopy

N/A

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* 11. Access to policies and procedures to follow when a new service or treatment is introduced (N/A if no new services in past 12 mths)

N/A

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* 12. The overall cleanliness of the Hospital

N/A

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* 13. Adequacy of Manual Handling training provided to you

N/A

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* 14. Communication between you and your Department Manager/Supervisor

N/A

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* 15. How the Hospital handles staff grievances

N/A

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* 16. The safety of the environment for patients, staff and visitors inside the building

N/A

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* 17. Safety within the Hospital Grounds

N/A

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* 18. Your awareness of process to report incidents, accidents, near misses, hazards/risks

N/A

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* 19. Your awareness of the Hospital’s incident/accident/near miss rates

N/A

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* 20. Action and time taken to rectify hazards/risks

N/A

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* 21. Your awareness of the National Safety and Quality Health Service Standards for accreditation

N/A

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* 22. The efforts made by the Hospital to support the environment with its management of Waste.

N/A

Suggestions:

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* 23. Equipment/technology to assist you to perform your job

N/A

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* 24. Training provided to enable you to operate equipment you use

N/A

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* 25. Timeframes for equipment repairs

N/A

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* 26. Adequacy of staff consultation to assist with problem identification and problem solving

N/A

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* 27. Effectiveness of the Hospital’s Quality Program leading to improvements

N/A

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* 28. Your comfort to be completely honest when participating in various Quality Program audits/questionnaires

N/A

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* 29. The way your Manager listens to you if you have made suggestions for improvement

N/A

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* 30. The feedback you receive regarding your work performance at your Staff Appraisal interview

N/A

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* 31. The teamwork in your Department

N/A

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* 32. The Hospital as a place to work

N/A

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* 33. Your knowledge of the hospital immunisation program for staff

N/A

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* 34. Your awareness of the hospital’s safety and quality outcomes e.g. indicator, audit and survey results

N/A

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* 35. Your awareness of the Hospital’s procedure when a complaint by a patient and/or carer is made

N/A

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* 36. Your awareness of any patient complaints made and the analysis and resolution of them

N/A

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* 37. Adequacy of shift handover

N/A

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* 38. Your awareness of the policy re patient access to their clinical record

N/A

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* 39. Access to computer to perform required duties – if applicable to your position

N/A

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* 40. Adequacy of computer programs used to perform your duties

N/A

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* 41. How aware are you of the needs of culturally diverse groups who attend the Hospital

N/A

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* 42. Are you aware of the requirement to involve your patients and their carers if necessary, in the planning, design, implementation and evaluation of their care - more so than ever before.

YES

N/A

YES

N/A

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* 43. Are there any security issues the Hospital should address

YES

N/A

YES

N/A

If YES, please specify:

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* 44. "If used, were you happy with the Return to Work program following a lost time injury (Mark N/A if not applicable)"

YES

N/A

YES

N/A

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* 45. Can you suggest ways to improve the work environment for staff:

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* 46. Can you make any suggestions which may increase your job satisfaction:

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* 47. Are there any specific problems you believe management could address:

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* 48. What are 2 things you value most about working at this Hospital:

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* ADDITIONAL COMMENTS: Please give us any further information to assist us to make efforts to improve staff job satisfaction

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* Date completed:

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