CVPG Provider Satisfaction Survey

Citrus Valley Physicians Group is striving to improve the service we provide our physicians.  Your input is very important to us.  Please check the appropriate response below:

5=Strongly Agree    4=Agree     3=Neutral      2=Disagree     1=Strongly Disagree
1.Provider Name:
2.What is the provider you are surveying?(Required.)
3.CVPG responds to your calls promptly.
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4.CVPG staff answers your questions to your satisfaction.
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5.CVPG staff is courteous and helpful when you call.
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6.Your CVPG claims are processed in a timely fashion (within 30-60 days depending on the plan).
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7.Questions regarding claims are handled quickly (within 30-60 days depending on the plan).
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8.CVPG referral forms are user friendly.
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9.Referrals are returned to you timely (within 30-60 days depending on the plan).
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10.Questions regarding referrals are handled appropriately.
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11.Contracted ancillary providers render acceptable services:
a. Lab - LabCORP
B. Physical Therapy – United Therapy Network
c. Radiology facilities
d. Mammography
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12.Subcapitated specialties render acceptable services:
a. Ophthalmology- California Eye Institute
b. Hemo/Oncology- SCOA
c. Radiation Oncology- Oncology Physicians Network
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