Kids Help Phone Website Feedback Kids Help Phone's website feedback survey!As Kids Help Phone continues to improve upon how we offer support to young people online, we want to ensure we’re making the right changes and enhancements to our site. We'd love to hear what you think in our website feedback survey. If you’re a young person looking for support, you can connect with a counsellor by phone or Live Chat 24/7. Question Title * 1. How do you know Kids Help Phone? (check all that apply) I have used the service before I volunteer with Kids Help Phone I support Kids Help Phone (through donating, participating in events, a partnership, etc.) I only know Kids Help Phone through ads or word of mouth This is the first I’ve heard of Kids Help Phone Other (please specify) Question Title * 2. Have you ever visited our website before? This is my first time on your website I’ve been here before I visit your website often I’m not sure Question Title * 3. What did you come to our website looking for? (check all that apply) To learn about Kids Help Phone For resources, information about a topic, support To connect/speak with a counsellor To get involved as a volunteer or attend an event For info about donating to Kids Help Phone (or to donate) I’m not sure Other (please specify) Question Title * 4. Did you find what you were looking for on our site? Yes, right away Eventually, yes No I couldn’t find the info/resources I was looking for I am still looking I’m not sure Question Title * 5. What caught your eye about our website? Question Title * 6. What did you think about the design? I love it I like it I don’t like it I’m not sure Other (please specify) Question Title * 7. How did you look for information/ support on our site? Through the site search feature Through the menu navigation Both the site search and menu navigation By clicking on pages until I found what I needed I’m not sure Other (please specify) Question Title * 8. Overall, how easy was it to use our site? It's easy to use It's easy but annoying to use It's unpredictable to use It's too complicated to use I think I would need the support of a technical person to use this website Question Title * 9. What did you find most useful about our site? Question Title * 10. How do you think we could improve our site? Is anything missing? (e.g. information, topics, tools, etc.) What would you like to see? Question Title * 11. How would you rate your experience with our website? Great experience Good experience Not a bad experience Poor experience Terrible experience Question Title * 12. Would you recommend our website, or information from our website, to a young person? Absolutely Maybe Likely not Definitely not I’m not sure Question Title * 13. Is there anything else you would like to share? Question Title * 14. Would you be interested in receiving communications from Kids Help Phone (e.g. updates on our programs and services, news on Kids Help Phone, information about youth mental health, opportunities to get involved, etc.) ? Yes No Not now, maybe in the future Next
