Marina Guest Feedback Survey 2024

On behalf of the team at Coral Sea Marina, I would like to thank you for coming to stay, play and explore with us.
We strive to provide outstanding customer service and trust your experience reflected that. To ensure we continue to exceed guest expectations, we would appreciate if you could complete our guest feedback questionnaire.

We hope your onward journey is smooth sailing and look forward to hosting you again in the future.
Kind regards,
Kate Purdie
Chief Executive Officer, Coral Sea Marina

1.Name
2.Vessel Name
3.Vessel Length (metres)
4.Dates of Stay
5.Email
6.Type of Vessel
7.How did you first learn about Coral Sea Marina?
8.Is this your first visit to Coral Sea Marina?
9.Were you visiting the region with any of the following?
10.Please select the age bracket applicable to you?
11.How would you rate the sales and reservation process including level of information received prior to arrival?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
12.How would you rate your arrival and check-in experience, including level of marina/ local information received at check-in?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
13.Did you request assistance with your lines on arrival?
14.If you requested assistance with your lines did you receive it in a prompt manner?
15.Were you greeted at your berth by the marina team on arrival?
16.How would you rate the level of service received from our Dockhands throughout your stay?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
17.How would you rate quality of the private guest facilities (Ocean Club, Lookout Lounge, Gym) we provide?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
18.How would you rate the quality and convenience of our guest services (i.e. courtesy cars, postal service, LPG refills, airport transfers)?
Poor
Less than Satisfactory
Satisfactory
Very Good 
Excellent
19.Did you use our fuel facility during your stay?
20.How would you rate our fuel facility and the fuel booking process?
Poor
Less than Satisfactory
Satisfactory
Very Good 
Excellent
21.How would you rate the availability of services such as trolleys, 3-phase electricity and courtesy cars?
Poor
Less than Satisfactory
Satisfactory
Very Good 
Excellent
22.How would you rate the overall level of customer service provided by the marina team throughout your stay?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
23.How would you rate the quality and variety of marine services available within the marina village?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
24.How would you rate the quality and variety of dining options available at Coral Sea Marina Resort?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
25.Did you participate in any marina events during your stay? i.e. Marina Mingle, Coral Sea Academy etc.
26.If Yes, how would you rate the quality and variety of marina events on offer?
Poor
Less than Satisfactory
Satisfactory
Very Good
Excellent
27.Would you agree your stay at Coral Sea Marina offered value for money?
Strongly Disagree
Disagree
Neither agree or disagree
Agree
Strongly Agree
28.
On a scale of 0 to 10,
How likely is it that you would recommend our marina to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
29.If there is one thing that we could do to make your future stays better - what would that be?
30.What is the one thing you will remember about your Coral Sea Marina experience in 6 months time?