Health Partners/Cigna members satisfaction with PPSM

Survey for those who have Health Partners or Cigna insurance

This survey is only for those who have used a PPSM Provider, and have either Health Partners or Cigna Insurance. Thank you so much for taking time to respond!

Question Title

* 1. How easy or difficult was it to schedule your appointment at a time that was convenient for you? (Very easy to very difficult)

Very easy

Relatively easy

Neither easy or difficult

Relatively difficult

Very difficult

Other (please specify)

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* 2. I prefer to schedule appointments:

With a human on the phone

Online

Other (please specify)

Question Title

* 3. How much do you trust your provider’s knowledge/education of Perinatal Mood/Anxiety Disorders/Perinatal Loss?

A great deal

Somewhat

Unsure

Not at all

Other (please specify)

Question Title

* 4. Did your provider refer you to additional resources, such as psychiatry, counseling, support groups, complementary care, etc?

Yes

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* 5. If you have a baby, did you bring him/her with you to your appt? If so, did your provider seem comfortable with this?

Yes, and yes

Yes, and no

No, I did not bring him/her along

N/A

Other (please specify)

Question Title

* 6. Did you see other providers previously that you did not feel were a good fit/knowledgeable with Perinatal Mental Health/Loss? (Yes/No, say more)

Yes, I did (explain below if needed)

I saw other providers previously, but did not feel they were knowledgeable enough with Perinatal Issues.

No, I did not see other providers previously

Other (please specify)

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* 7. If you contacted PPSM via the HelpLine, or contacted the provider directly, how long did you wait to get a response?

0-3 hours

3-6 hours

6-12 hours

12-24 hours

Longer

I did not hear back

Other (please specify)

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* 8. What changes would PPSM have to make for you to give a higher rating?

Question Title

* 9. How likely is it that you would recommend your provider to a friend or family member?

Not at all Likely

Neutral

Extremely Likely

Clear

i We adjusted the number you entered based on the slider’s scale.