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* 1. How frequent do you send samples to the Environmental Testing Lab at GRI?

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* 2. Overall, how satisfied are you with the service provided by the Environmental Laboratory?

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* 3. How well does the service offered by the Environmental Laboratory fulfil your testing requirements?

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* 4. Are you satisfied with the overall turnaround times for results?

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* 5. Do results provided by the Environmental laboratory allow customers to monitor microbiological quality effectively, and take appropriate corrective action?

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* 6. Where relevant, is the level of access to any technical/lab queries meeting your needs? If not, do you have suggestions for improvement?

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* 7. How would you rate the value for money of the service?

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* 8. How important is our UKAS accreditation status to you?

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* 9. Any other comments or feedback on aspects of the service which are not covered in the above questions

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* 10. Would you be interested in an engagement event in the future? (e.g. lab tour, presentation on the services provided by the laboratory)

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