Online permit applications feedback survey Please tell us about your experience when using our online portal for submitting permit applications. Your feedback will help us improve our service. OK Question Title * 1. Please select the application you submitted online Road/ Footpath Occupation Road/ Footpath Opening Vehicle Crossing Asset Protection Report & Consent Filming OK Question Title * 2. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative OK Question Title * 3. Please rate our permit online application process in the following areas. Very good Good Neither Poor Very Poor Ease of use Ease of use Very good Ease of use Good Ease of use Neither Ease of use Poor Ease of use Very Poor Speed of system Speed of system Very good Speed of system Good Speed of system Neither Speed of system Poor Speed of system Very Poor Application process Application process Very good Application process Good Application process Neither Application process Poor Application process Very Poor Was permit & online information easy to find on the website Was permit & online information easy to find on the website Very good Was permit & online information easy to find on the website Good Was permit & online information easy to find on the website Neither Was permit & online information easy to find on the website Poor Was permit & online information easy to find on the website Very Poor Comments (please specify) OK Question Title * 4. If the option is available, would you prefer payment online when submitting your application? Yes No OK Question Title * 5. What do you like most about our new online service? OK Question Title * 6. How can we improve the overall permit application process? OK DONE