Virtual Care Survey

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* 1. Your details

Name:

Organisation:

Position:

Email address (if you would like to receive the report):

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* 2. Type of organisation

Public hospital

Private hospital

Primary Health Network (PHN)

Federal government department

State or territory government department

GP practice / organisation

Allied health practice / organisation

Community health service provider

Aged or disability care provider

Other (please specify)

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* 3. Your State/Territory

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* 4. Has your organisation increased the number and range of virtual care services provided as a result of COVID?

Yes - increased the number of services provided through virtual care

Yes - increased the range of services that can be accessed through virtual care

Yes - both number and range of virtual care services have increased

No – services have remained the same (skip question 5)

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* 5. If yes, do you believe these services will continue to grow as part of your service delivery model, on an ongoing basis?

Yes

If no, please provide details

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* 6. Which of the following services does your organisation currently provide?

Telehealth

Virtual consultations

Remote patient monitoring

Digital technology enabled peer-to-peer clinician coordination

Virtual health education

None

Unsure

Other (please specify)

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* 7. How would you rate your organisation’s current level of maturity in delivering virtual care?

Initial – services are very basic and delivered on a limited or ad hoc basis

Developing – some services are in place, mainly through trials and pilots

Defined – services are defined and delivered consistently

Managed – services are defined, integrated and improving patient outcomes

Optimised – services are optimised and seamlessly integrated into the patient journey

Unsure

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* 8. Where has your organisation had most success with virtual care?

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* 9. What are the most significant benefits that virtual care offers to an organisation like yours? Rank in order of most to least (1 being the most and 6 being the least) valuable/significant.

Increasing capacity

N/A

Reducing cost

N/A

Reducing travel time for patients / more convenient

N/A

Reducing travel time for clinicians

N/A

Reducing length of stay in hospital / enabling earlier discharge

N/A

Improvements to patient care

N/A

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* 10. If you rated 'improvements to patient care' highly, please provide details. Or if you have other significant benefits to note, please specify.

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* 11. What are the key blockers to successfully implementing and realising the value of virtual care in organisations like yours? Rank in order of which blockers have the most to least (1 being the most and 6 being the least) impact.

Lack of management buy-in and support for virtual care

N/A

Insufficient investment for virtual care initiatives

N/A

No clear vision and strategy for virtual care

N/A

Resistance to change in the workforce

N/A

Resistance to change amongst patients

N/A

Unsure

N/A

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* 12. If you have other key blockers to note, please specify.

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* 13. Has your organisation recently invested in its virtual care capability? If so, what has been invested in?

Delivering a virtual care pilot or trial

Implementing a virtual care technology solution

Implementing virtual care processes

Expanding virtual care to be a mainstream service

Training clinical and non-clinical staff

Unsure

N/A

Other (please specify)