Superyacht Feedback Survey 2024

On behalf of the team at Coral Sea Marina, I would like to thank you for coming to stay, play and explore with us.

We strive to provide outstanding customer service and trust your experience reflected that. To ensure we continue to exceed guest expectations, we would appreciate if you could complete our guest feedback questionnaire.

We hope your onward journey is smooth sailing and look forward to hosting you again in the future.

Kind regards,

Kate Purdie
Chief Executive Officer, Coral Sea Marina

1.Name

2.Role

3.Vessel Name

4.Vessel Length (metres)

5.Dates of Stay

6.Email

8.Is this your first visit to Coral Sea Marina?

Yes

If NO, what factors prompted your return?

9.Which of the below best describes your reason for visiting the Whitsundays? (select multiple if applicable)

Other (please specify)

10.How many crew do you usually have onboard (including yourself)?

11.How would you rate the booking process including level of information received prior to arrival?

13.Did you request assistance with lines on arrival?

Yes

If yes, were you met by a Dockhand at your berth?

14.How would you rate quality marina infrastructure (berth, cleats, power etc)?

15.How would you rate quality of the shore-based facilities we provide (Ocean Club, Lookout Lounge, Gym)?

16.How would you rate the quality and convenience of our guest services (i.e. courtesy cars, postal service, LPG refills, airport transfers)?

17.How do you rate the security measures in place at the marina?

18.Coral Sea Marina is a tidal marina - did you experience any issues with depth during your stay?

Yes

If YES, how did this impact your operations?

19.Did you bunker with us during your stay?

Yes

If NO, please indicate the reason why? For example: price, convenience, fuel dock availability etc.

20.How would you rate our fuel facility and the fuel booking process?

21.How would you rate the availability of services such as trolleys and courtesy cars?

22.How would you rate the quality and variety of local suppliers and trades?

Any specific feedback related to your answer would be appreciated?

23.Were you made aware of our Platinum Crew Club during your stay?

Yes

24.If you were aware of Platinum Crew Club did you join?

Yes

If NO, please explain why?

25.How would you rate the overall service provided by the marina team throughout your stay?

27.If you could suggest one improvement regarding the marina and/ or our service what would it be?

28.Are you interested in finding out more about our Superyacht Donation Hub? Through this initiative we partner with Superyachts visiting destinations across the South Pacific to deliver much needed supplies to remote communities.

29.We would love for you to share a short testimonial of your Coral Sea Marina experience for use on our website and on other marketing platforms.