Customer Satisfaction Survey Template

White Star Movers Customer Satisfaction Survey

Question Title

* 1. How likely is it that you would recommend White Star Movers to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 2. Overall, how satisfied or dissatisfied are you with our service?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 3. Which of the following words would you use to describe our company and services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 4. How satisfied are you with the movers that performed the service?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

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* 5. How would you rate the quality of our service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 6. How helpful have our estimators been to your questions or concerns about your move and the services we provide?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Not at all helpful

Not helpful

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* 7. Do you feel your move was efficiently coordinated by us?

Yes

Somewhat

Not at all

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* 8. Have you moved with us before?

This is my first time

Yes, I have moved with White Star once before

Yes, I have moved with White Star more than once before

Question Title

* 9. How likely are you to use White Star Movers again in the future if you were to need moving services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 10. Do you have any other comments, questions, or concerns? If so, please make sure to add your first and last name and the date of your move. Thank you!