Is our software user-friendly and easy-to-use?

I spend a lot of time doing support, mostly helping people to overcome problems using Maxprog software. This task is interesting as it allows us to gauge the usability of our software.

Do you think Maxprog software is easy-to-use and user-friendly?

Your feedback will help us to improve our products and services.
1.In your opinion, is our software user-friendly?
2.What should we improve to get it more user-friendly?
3.Do you think our software is easy-to-use?
4.What should we improve to get it more easy-to-use?
5.What product(s) did you purchase?
6.What do you like most about the product?
7.What do you dislike most about the product?
8.Any feature missing?
9.How would you rate the product?
Poor
Fair
Good
Very good
Excellent
10.Do you have any other comments, questions, or concerns?