Technical Support Satisfaction Survey for Jorlink USA, Inc.

Question Title

* 1. How many attempts did you make to contact us regarding this problem?

One Time

Two Times

Three Times

Multiple Attempts

Question Title

* 2. Was your question or issue resolved the first time you contacted us?

Yes

No

Question Title

* 3. Did our representative inform you of our support options\services?

Yes

No

Question Title

* 4. Would you recommend our products based on your technical support experience?

Yes

No

Question Title

* 5. On a scale of 1 to 5 (5 = highest), how would you rate your satisfaction with Jorlink Technical Support?

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Question Title

* 6. Please use the text box below to provide any additional comments. For example, if you were less than totally satisfied, what could have been done to serve you better?