Technical Support Satisfaction Survey for Jorlink USA, Inc. Question Title * 1. How many attempts did you make to contact us regarding this problem? One Time Two Times Three Times Multiple Attempts Question Title * 2. Was your question or issue resolved the first time you contacted us? Yes No Question Title * 3. Did our representative inform you of our support options\services? Yes No Question Title * 4. Would you recommend our products based on your technical support experience? Yes No Question Title * 5. On a scale of 1 to 5 (5 = highest), how would you rate your satisfaction with Jorlink Technical Support? Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Question Title * 6. Please use the text box below to provide any additional comments. For example, if you were less than totally satisfied, what could have been done to serve you better? Done
