Fall Client Survey 2021

Help us Strive for Excellence in Everything we do!

Customer Service is our number one priority. Please tell us what we're doing well - it brings us so much joy to hear about the things you really appreciate. Please also take the time to tell us what we could do better. We value personal growth and development and know that we must always strive to improve.

Thank you so much for helping us continue to improve and service you,

Your NW Personal Training Family.

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* 1. Please rate the following aspects of our business.

	You need some serious help!	Not so Hot!	You're Average	You're better than Most!	You Rock!
Customer Service	Customer Service You need some serious help!	Customer Service Not so Hot!	Customer Service You're Average	Customer Service You're better than Most!	Customer Service You Rock!
Overall Cleanliness and Appearance	Overall Cleanliness and Appearance You need some serious help!	Overall Cleanliness and Appearance Not so Hot!	Overall Cleanliness and Appearance You're Average	Overall Cleanliness and Appearance You're better than Most!	Overall Cleanliness and Appearance You Rock!
Scheduling Accuracy	Scheduling Accuracy You need some serious help!	Scheduling Accuracy Not so Hot!	Scheduling Accuracy You're Average	Scheduling Accuracy You're better than Most!	Scheduling Accuracy You Rock!
Virtual Group fitness classes	Virtual Group fitness classes You need some serious help!	Virtual Group fitness classes Not so Hot!	Virtual Group fitness classes You're Average	Virtual Group fitness classes You're better than Most!	Virtual Group fitness classes You Rock!
In Person Group fitness classes	In Person Group fitness classes You need some serious help!	In Person Group fitness classes Not so Hot!	In Person Group fitness classes You're Average	In Person Group fitness classes You're better than Most!	In Person Group fitness classes You Rock!
Overall workouts with us	Overall workouts with us You need some serious help!	Overall workouts with us Not so Hot!	Overall workouts with us You're Average	Overall workouts with us You're better than Most!	Overall workouts with us You Rock!
Customer Service Reps	Customer Service Reps You need some serious help!	Customer Service Reps Not so Hot!	Customer Service Reps You're Average	Customer Service Reps You're better than Most!	Customer Service Reps You Rock!

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* 2. If we are average or below in any of these categories, what could we do better for accommodate you?

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* 3. Do you feel good enough about our facility, team, programs, and the services we offer that you would refer your family and friends to us?

Yes

Maybe, it depends...

Please comment.

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* 4. Can you think of anyone who could benefit from our services? Share the rewards you’ve discovered from living fit, and be an inspiration to someone you care about. Receive a $25 NWPT Gift Card for inspiring a new client to come in for an Initial Complimentary Private Training session. If your friend enrolls in our Group Training program and/or purchases a package of Personal Training, you will receive another $25 NWPT Gift Card and a 30-minute Private Training session.

So for each new client, you bring us, you can earn up to $90 in NWPT money and services.

Provide their contact information and we will reach out to them!

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* 5. Have you been coming to the facility for in-person training?

Yes

If no, when do you think you will be ready to come back in person?

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* 6. If you have been coming into our facility for your workouts, do you feel safe and protected with our current Covid-19 protocols?

Yes

Other (please specify)

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* 7. If you aren't comfortable coming to in-person sessions, have you tried virtual training?

Yes

If no, would you be willing to give it a shot?

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* 1. Please rate the following aspects of our business.

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* 2. If we are average or below in any of these categories, what could we do better for accommodate you?

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* 3. Do you feel good enough about our facility, team, programs, and the services we offer that you would refer your family and friends to us?

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* 5. Have you been coming to the facility for in-person training?

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* 6. If you have been coming into our facility for your workouts, do you feel safe and protected with our current Covid-19 protocols?

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* 7. If you aren't comfortable coming to in-person sessions, have you tried virtual training?

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* 8. If you have left us throughout the pandemic, is there anything we can do to win you back?