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Copy of Andersen Caledonia - 2024 Customer Feedback
1.
How long have you been a customer of Andersen Caledonia?
This is my first purchase
Less than 6 months
Six Months to a Year
1 - 3 Years
3 - 5 Years
More than 5 Years
2.
How would you rate the overall service which you receive from Andersen Caledonia?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
Other (please specify)
3.
Which of our services do you currently use (Select all applicable departments)?
Clean Room Packing
Purchasing/Distributor CE marked product
EtO Sterilisation
Laboratory Testing
Steam Sterilisation
Validation Testing
Other (please specify)
4.
How responsive has Andersen Caledonia been to your questions or concerns about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Other (Please Specify)
If not responsive selected please also provide detais of any outstanding information required
5.
Are you satisfied with the turnaround time of Andersen Caledonia's routine services?
Yes
No
If No please state reason(s)
6.
How easy is it to understand the information on Andersen Caledonia's paperwork / documentation?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
Other (Please specify below)
Other (please specify)
If difficult selected, please provide details on issues with paperwork/documentation
7.
Your Company Details - Industry
Medical Device Manufacturer
NHS Hospital
Private Hospital
Equipment Supplier
Environmental Service provider
Pharmaceutical Company
Distributor
Consultant
Other (Please specify below under company name)
*
8.
Company/Hospital Name & Department
(Required.)
9.
Do you require additional information on services provided by Andersen Caledonia
EtO Sterilisation
Steam Sterilisation
Laboratory Testing - Medical Devices
Laboratory Testing - Environmental Monitoring
Laboratory Testing - Water Testing
Laboratory Testing - Hospital Standards
Laboratory Testing - Other
Validation - EtO Sterilisation
Validation - Steam Sterilisation
Validation - Re-Use IFU verfication - Cleaning/sterilisation
Validation - Packaging/Sterile Barrier/Ageing study
Validation - Other
CE Marked product range for sale
Cleanroom Packing
Other
N/A
Please state requirements and contact detail to allow us to send requested information
10.
Comments
No
Yes
Other (please specify)