How did we do? Survey

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1. Please provide your case number (this number is listed under 'case details' at the top of the email you received from 'Support').

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2. Please provide your email address.

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3. How satisfied were you with the following, during your latest interaction with the Ergo Service Desk? Please rate on a scale of 1 (very dissatisfied) - 5 (very satisfied).

	1	2	3	4	5
Response Time (time to start working on the issue)	Response Time (time to start working on the issue) 1	Response Time (time to start working on the issue) 2	Response Time (time to start working on the issue) 3	Response Time (time to start working on the issue) 4	Response Time (time to start working on the issue) 5
Resolution Time (timeliness of resolution)	Resolution Time (timeliness of resolution) 1	Resolution Time (timeliness of resolution) 2	Resolution Time (timeliness of resolution) 3	Resolution Time (timeliness of resolution) 4	Resolution Time (timeliness of resolution) 5
Professionalism of Personnel (easy to deal with, helpful etc.)	Professionalism of Personnel (easy to deal with, helpful etc.) 1	Professionalism of Personnel (easy to deal with, helpful etc.) 2	Professionalism of Personnel (easy to deal with, helpful etc.) 3	Professionalism of Personnel (easy to deal with, helpful etc.) 4	Professionalism of Personnel (easy to deal with, helpful etc.) 5
Technical Capability of Personnel (sufficient technical competence to resolve issue)	Technical Capability of Personnel (sufficient technical competence to resolve issue) 1	Technical Capability of Personnel (sufficient technical competence to resolve issue) 2	Technical Capability of Personnel (sufficient technical competence to resolve issue) 3	Technical Capability of Personnel (sufficient technical competence to resolve issue) 4	Technical Capability of Personnel (sufficient technical competence to resolve issue) 5
Feedback and Communication (quality and frequency of communication)	Feedback and Communication (quality and frequency of communication) 1	Feedback and Communication (quality and frequency of communication) 2	Feedback and Communication (quality and frequency of communication) 3	Feedback and Communication (quality and frequency of communication) 4	Feedback and Communication (quality and frequency of communication) 5
Issue Resolution (was the issue resolved to your satisfaction?)	Issue Resolution (was the issue resolved to your satisfaction?) 1	Issue Resolution (was the issue resolved to your satisfaction?) 2	Issue Resolution (was the issue resolved to your satisfaction?) 3	Issue Resolution (was the issue resolved to your satisfaction?) 4	Issue Resolution (was the issue resolved to your satisfaction?) 5
Overall Satisfaction with the Ergo Service Desk	Overall Satisfaction with the Ergo Service Desk 1	Overall Satisfaction with the Ergo Service Desk 2	Overall Satisfaction with the Ergo Service Desk 3	Overall Satisfaction with the Ergo Service Desk 4	Overall Satisfaction with the Ergo Service Desk 5

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4. How likely is it that you would recommend Ergo to a friend or colleague?

Not at all likely

Extremely likely

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5. Please provide any additional comment or feedback.

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6. Would you like a call from a member of the Customer Experience team to discuss your comments in more detail?

Yes

*Terms & Conditions: The survey must be fully completed and include a valid case number (e.g. INCXXXXX). If you would like further information about this please email: customerexperience@ergogroup.ie All proceeds will be split equally between the two charities.