Rug Doctor® by BISSELL® Rental Experience Your Rental Experience * indicates questions requiring an answer to qualify for discount OK Question Title * 1. Have you rented from Rug Doctor or BISSELL before? No Yes, I rented within the last year Yes, I rented within 1-2 years ago Yes, I’ve rented before and it was longer than 3 years ago OK Question Title * 2. Which brand did you rent recently? Rug Doctor BISSELL OK Question Title * 3. Overall, how satisfied were you with your rental experience? Not Satisfied Somewhat not satisfied Neutral Somewhat satisfied Satisfied Not Satisfied Somewhat not satisfied Neutral Somewhat satisfied Satisfied OK Question Title * 4. How did your recent rental experience compare to your previous experiences? Not applicable - I have not rented in the past Much better than before Better than before Same as before Worse than before Much worse than before OK Question Title * 5. How likely is it that you would recommend Rug Doctor by BISSELL to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 6. Based on your rental experience, how likely are you to rent in the future? Definitely Won't Probably Won't May or May Not Probably Will Definitely Will Definitely Won't Probably Won't May or May Not Probably Will Definitely Will OK Question Title * 7. What store did you rent from? Publix Kroger Schnuck's Ace Hardware Food Lion Ingles Menards Petsmart H-E-B Walmart Big Lots Safeway/Albertsons Lowe's Home Improvement Dollar General Winn-Dixie Meijer Home Depot Other (please specify) OK Question Title * 8. What machine(s) and/or attachment(s) did you rent? Upright Carpet Cleaner Pro Portable Detailer & Spot Cleaner Pressure Washer Upholstery Tool Other (please specify) OK Question Title * 9. How was the cleanliness of the machine you rented? Very Dirty Somewhat Dirty Neutral Somewhat Clean Very Clean Very Dirty Somewhat Dirty Neutral Somewhat Clean Very Clean OK Question Title * 10. Did you experience any machine malfunctions (something wrong/broken with machine)? Yes No OK NEXT