JRE Client Satisfaction Survey

Question Title

* 1. Overall, how would you rate your satisfaction with James River Electric (JRE).

Very dissatisfield

Dissatisfied

Neutral

Satisfied

Very satisfied

Very dissatisfield

Dissatisfied

Neutral

Satisfied

Very satisfied

Comment(s):

Question Title

* 2. Project name/type and location:

Question Title

* 3. Would you recommend JRE to family, friends or colleagues?

Yes

Comment(s):

Question Title

* 4. Please rate us on the following attributes:

	Poor	Fair	Average	Good	Excellent
Customer Service	Customer Service Poor	Customer Service Fair	Customer Service Average	Customer Service Good	Customer Service Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Average	Professionalism Good	Professionalism Excellent
Quality of Service	Quality of Service Poor	Quality of Service Fair	Quality of Service Average	Quality of Service Good	Quality of Service Excellent
Cost of Service	Cost of Service Poor	Cost of Service Fair	Cost of Service Average	Cost of Service Good	Cost of Service Excellent

Other (please specify)

Question Title

* 5. Please rate our technician(s) on the following attributes:

	Poor	Fair	Average	Good	Excellent
Technician's preparedness (had the correct tools, parts & equipment necessary to complete work)	Technician's preparedness (had the correct tools, parts & equipment necessary to complete work) Poor	Technician's preparedness (had the correct tools, parts & equipment necessary to complete work) Fair	Technician's preparedness (had the correct tools, parts & equipment necessary to complete work) Average	Technician's preparedness (had the correct tools, parts & equipment necessary to complete work) Good	Technician's preparedness (had the correct tools, parts & equipment necessary to complete work) Excellent
Technician's courtesy, friendliness and attentiveness (understood your problem, respected my property and explained the agenda)	Technician's courtesy, friendliness and attentiveness (understood your problem, respected my property and explained the agenda) Poor	Technician's courtesy, friendliness and attentiveness (understood your problem, respected my property and explained the agenda) Fair	Technician's courtesy, friendliness and attentiveness (understood your problem, respected my property and explained the agenda) Average	Technician's courtesy, friendliness and attentiveness (understood your problem, respected my property and explained the agenda) Good	Technician's courtesy, friendliness and attentiveness (understood your problem, respected my property and explained the agenda) Excellent
Technician's listening skills and understanding of all my issues/concerns, and advise on topics I may have been unaware of	Technician's listening skills and understanding of all my issues/concerns, and advise on topics I may have been unaware of Poor	Technician's listening skills and understanding of all my issues/concerns, and advise on topics I may have been unaware of Fair	Technician's listening skills and understanding of all my issues/concerns, and advise on topics I may have been unaware of Average	Technician's listening skills and understanding of all my issues/concerns, and advise on topics I may have been unaware of Good	Technician's listening skills and understanding of all my issues/concerns, and advise on topics I may have been unaware of Excellent
Technician's completion of agreed upon work	Technician's completion of agreed upon work Poor	Technician's completion of agreed upon work Fair	Technician's completion of agreed upon work Average	Technician's completion of agreed upon work Good	Technician's completion of agreed upon work Excellent

Other (please specify)

Question Title

* 6. Is there anything we could have done differently? Please provide detail if so.

Question Title

* 7. How did you first hear about James River Electric?

Truck signage

Referred by family, friend or colleague

Internet

White/Yellow Pages

Repeat customer

Other (please specify)

Question Title

* 8. Would you use James River Electric again?

Yes

Maybe

Comment(s):

Question Title

* 9. Testimonial statement / comments

Question Title

* 10. Would you be happy for your comments to be used by us for marketing purposes? (Testimonials are displayed with the author's first name only, their suburb and customer type)

Yes I'd be happy to share my comments

No thanks I'd rather not

Other (please specify)

Question Title

* 11. Your name:

Question Title

* 12. Your organization:

Question Title

* 13. Your email address:

Question Title

* 14. Are you a:

General Contractor

Business

Property Manager

Builder

Homeowner

Other (please specify)