Client Experience Survey 2022

Thank you for taking the time to complete the survey. Your responses to the questions on this survey will help us improve the care we provide. Participation in the survey is completely voluntary and all your responses to the survey questions will be kept confidential. 
1.Which location do you primarily go to for services?
2.Which services are you currently receiving in person or virtually (video conference, telephone) at the Vaughan CHC? (Please select all that apply)
Did you receive the service virtually?  
Did you receive the service in-person? 
Did the appointment or program meet your healthcare needs? 
Primary Care (Family Physician & Nurse Practitioner) 
Mental Health Counselling 
Nutritional Counselling 
Physiotherapy 
Foot Care 
Diabetes Education Program 
Chronic Obstructive Pulmonary Disease (COPD) / Lung Health/ Smoking Cessation  
System Navigation Case Management 
Health Promotion Group Program (including exercise programs) 
3.Are there limitations that prevent you from connecting with your provider virtually (please select all that apply)
4.Thinking about your most recent individual appointment, on a scale of 1-10 ,  one being poor and ten being excellent, how would you rate the following?
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10
Length of time it took between making your appointment and the visit you just had 
Your overall experience with the visit 
5.Thinking about the MAIN health care provider you spoke with during the visit, on a scale of 1-10 ,  one being poor and ten being excellent, how would you rate  the following?
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I was offered services in a language I understand and or was offered interpretation services 
I was treated with dignity and respect  
I was provided with clear information and given an opportunity to ask questions about recommended treatment
6.When attending group programs, do you feel connected and involved in the program? 
7.Do you feel comfortable and welcome at the Vaughan Community Health Centre?
8.How long have you been a client of Vaughan CHC? (have attended an individual appointment or group programs)
9.Since January 2022 to now, how many times did you visit VCHC (in-person or virtual) for an appointment or to attend a group program?
10.Please check one of the age group(s) below that applies to you.  
11.Self- Identified gender: 
12.Do you have any other questions or comments that you would like to share?