WCS. New Client/Customer Satisfaction

1. Service Characteristics

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between our clients.

Question Title

* 1. Please rank, your criteria for choosing Walton Community Services Inc organization.

	Most Important	Very Important	Important	Less Important	Not Important
Industry/marketplace knowledge	Industry/marketplace knowledge Most Important	Industry/marketplace knowledge Very Important	Industry/marketplace knowledge Important	Industry/marketplace knowledge Less Important	Industry/marketplace knowledge Not Important
Length of time in business	Length of time in business Most Important	Length of time in business Very Important	Length of time in business Important	Length of time in business Less Important	Length of time in business Not Important
Consultative capabilities	Consultative capabilities Most Important	Consultative capabilities Very Important	Consultative capabilities Important	Consultative capabilities Less Important	Consultative capabilities Not Important
Technology and Tools provided	Technology and Tools provided Most Important	Technology and Tools provided Very Important	Technology and Tools provided Important	Technology and Tools provided Less Important	Technology and Tools provided Not Important
Personal Referral	Personal Referral Most Important	Personal Referral Very Important	Personal Referral Important	Personal Referral Less Important	Personal Referral Not Important
Lowest rate	Lowest rate Most Important	Lowest rate Very Important	Lowest rate Important	Lowest rate Less Important	Lowest rate Not Important
Responsiveness to requests	Responsiveness to requests Most Important	Responsiveness to requests Very Important	Responsiveness to requests Important	Responsiveness to requests Less Important	Responsiveness to requests Not Important
Value-added services	Value-added services Most Important	Value-added services Very Important	Value-added services Important	Value-added services Less Important	Value-added services Not Important

Question Title

* 2. Please rate the following questions.

How is our ability to anticipate your needs and provide assistance pro actively.

Our products and services we provide meet your objectives.

Overall, how do you rank our services to you.

The knowledge level of your Representative.

The quality of our responses to your questions and concerns.

The timeliness of our Representatives' response to your needs.

We are easy to work with.

Your Representative keeps you informed of changes.

Question Title

* 3. How would you prefer for us to provide most communications?

Phone

Mail

Face-to-Face

Other (please specify)