Client Experience Survey 2020

South East Grey Community Health Centre

The South East Grey Community Health Centre is now offering the Client Experience Survey online. This confidential portal will provide us with your instant feedback. A paper copy, and assistance (if needed), is available at each of our CHC sites.

Your honest opinion will help us make our services better. Please answer all of the questions. Your answers will be kept private. Comments you make in this survey may be used in a summary report but will be kept anonymous. If you have any questions about this survey, please contact: Alex Hector, Executive Director at 519-986-3982.

Question Title

* 1. Do you receive Primary Care (Physician or Nurse Practitioner services) or attend Programs at the CHC?

Receive Primary Care

Attend programs or classes

Both

Question Title

* 2. Are you aware that the clinic offers same day appointments for urgent care? You may not see your own doctor or nurse practitioner, but you will be able to see someone same day.

Yes

Not Sure

Question Title

* 3. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to see a doctor or nurse practitioner, to the initial date you were offered an appointment with someone in the office?

Same Day

Next Day

2-9 Days

10-19 Days

20 or more days

NA/Don't Know

Question Title

* 4. When you see your doctor or nurse practitioner, how often do they or someone else in the office give you an opportunity to ask questions about the recommended treatment?

Always

Often

Sometimes

Rarely

Never

NA/Don't Know

Question Title

* 5. When you see your doctor or nurse practitioner, how often do they or someone else involve you in as much as you want to be in decisions about your care and treatment?

Always

Often

Sometimes

Rarely

Never

NA/Don't Know

Question Title

* 6. When you see your doctor or nurse practitioner, how often do they or someone else in the office spend time with you?

Always

Often

Sometimes

Rarely

Never

NA/Don't Know

Question Title

* 7. I always feel welcome and comfortable at the SEGCHC

Yes

Question Title

* 8. Over the past year, have you had a virtual appointment via:

Phone

Computer

Both

Question Title

* 9. Were you satisfied with this delivery method of appointment?

Yes

Question Title

* 10. Would you like the community health centre to continue to offer virtual appointments (phone, computer) as an option?

Yes

Client Experience Survey 2020

South East Grey Community Health Centre

Question Title

* 1. Do you receive Primary Care (Physician or Nurse Practitioner services) or attend Programs at the CHC?

Question Title

* 2. Are you aware that the clinic offers same day appointments for urgent care? You may not see your own doctor or nurse practitioner, but you will be able to see someone same day.

Question Title

* 3. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to see a doctor or nurse practitioner, to the initial date you were offered an appointment with someone in the office?

Question Title

* 4. When you see your doctor or nurse practitioner, how often do they or someone else in the office give you an opportunity to ask questions about the recommended treatment?

Question Title

* 5. When you see your doctor or nurse practitioner, how often do they or someone else involve you in as much as you want to be in decisions about your care and treatment?

Question Title

* 6. When you see your doctor or nurse practitioner, how often do they or someone else in the office spend time with you?

Question Title

* 7. I always feel welcome and comfortable at the SEGCHC

Question Title

* 8. Over the past year, have you had a virtual appointment via:

Question Title

* 9. Were you satisfied with this delivery method of appointment?

Question Title

* 10. Would you like the community health centre to continue to offer virtual appointments (phone, computer) as an option?

Question Title

* 11. Do you have any additional comments, questions or concerns?