Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Amtrak Vacations Past Traveler Survey Question Title * 1. On a scale of 1-5, how was your travel experience with Amtrak Vacations? Outstanding! Outstanding! OK Question Title * 2. We would love to hear more! What was the highlight of your vacation? OK Question Title * 3. Please provide the first and last name of the customer who booked the reservation. OK Question Title * 4. What is the email address used to book the reservation? OK Question Title * 5. How did you hear about us? Past Customer Catalog/Brochure Online Search Email Amtrak.com Family/Friend Travel Advisor Social Media Other If you answered "Other" above, please specify here. OK Question Title * 6. Was this your first Amtrak train experience? Yes No OK Question Title * 7. How would you rate your pre-travel experience with Amtrak Vacations? Poor Fair Good Very Good Excellent Helpfulness of staff Helpfulness of staff Poor Helpfulness of staff Fair Helpfulness of staff Good Helpfulness of staff Very Good Helpfulness of staff Excellent Explanation of your rail vacation Explanation of your rail vacation Poor Explanation of your rail vacation Fair Explanation of your rail vacation Good Explanation of your rail vacation Very Good Explanation of your rail vacation Excellent Timeliness of responses to your questions Timeliness of responses to your questions Poor Timeliness of responses to your questions Fair Timeliness of responses to your questions Good Timeliness of responses to your questions Very Good Timeliness of responses to your questions Excellent Quality of your responses to your questions Quality of your responses to your questions Poor Quality of your responses to your questions Fair Quality of your responses to your questions Good Quality of your responses to your questions Very Good Quality of your responses to your questions Excellent Quality and clarity of travel documents Quality and clarity of travel documents Poor Quality and clarity of travel documents Fair Quality and clarity of travel documents Good Quality and clarity of travel documents Very Good Quality and clarity of travel documents Excellent OK Question Title * 8. How would you rate your Amtrak onboard experience? Poor Fair Good Very Good Excellent Friendliness of Amtrak staff Friendliness of Amtrak staff Poor Friendliness of Amtrak staff Fair Friendliness of Amtrak staff Good Friendliness of Amtrak staff Very Good Friendliness of Amtrak staff Excellent Helpfulness of Amtrak staff Helpfulness of Amtrak staff Poor Helpfulness of Amtrak staff Fair Helpfulness of Amtrak staff Good Helpfulness of Amtrak staff Very Good Helpfulness of Amtrak staff Excellent Food Quality Food Quality Poor Food Quality Fair Food Quality Good Food Quality Very Good Food Quality Excellent Food Service Food Service Poor Food Service Fair Food Service Good Food Service Very Good Food Service Excellent Serving Car Attendant Serving Car Attendant Poor Serving Car Attendant Fair Serving Car Attendant Good Serving Car Attendant Very Good Serving Car Attendant Excellent Sleeping Car Attendant Sleeping Car Attendant Poor Sleeping Car Attendant Fair Sleeping Car Attendant Good Sleeping Car Attendant Very Good Sleeping Car Attendant Excellent Sleeping & Accommodations Sleeping & Accommodations Poor Sleeping & Accommodations Fair Sleeping & Accommodations Good Sleeping & Accommodations Very Good Sleeping & Accommodations Excellent OK Question Title * 9. On a scale of 0 to 10, how satisfied were you with the quality of the Rail? 0 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 10. How would you rate your hotel accommodations while traveling with Amtrak Vacations? Please include hotel names and further details in the comment section below. Poor Fair Good Very Good Excellent Location of Hotel Location of Hotel Poor Location of Hotel Fair Location of Hotel Good Location of Hotel Very Good Location of Hotel Excellent Friendliness of Staff Friendliness of Staff Poor Friendliness of Staff Fair Friendliness of Staff Good Friendliness of Staff Very Good Friendliness of Staff Excellent Food Quality Food Quality Poor Food Quality Fair Food Quality Good Food Quality Very Good Food Quality Excellent Room Quality Room Quality Poor Room Quality Fair Room Quality Good Room Quality Very Good Room Quality Excellent Comfort of Room Comfort of Room Poor Comfort of Room Fair Comfort of Room Good Comfort of Room Very Good Comfort of Room Excellent Comfort of Bed & Furniture Comfort of Bed & Furniture Poor Comfort of Bed & Furniture Fair Comfort of Bed & Furniture Good Comfort of Bed & Furniture Very Good Comfort of Bed & Furniture Excellent Please indicate the hotel names and any further details here. OK Question Title * 11. On a scale of 0 to 10, how satisfied were you with the quality of the Hotels? 0 5 10 Clear i We adjusted the number you entered based on the slider’s scale. OK NEXT
