PMA Patient Satisfaction Survey Progressive Medical Associates Patient Satisfaction Survey Question Title * 1. Rate your ability to get through to the office by phone Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 2. Ease in getting an appointment Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 3. Timely response to phone calls or messages sent through the portal Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 4. Time spent in the waiting room Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 5. Time spent in the exam room before being seen by the provider Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 6. You are informed about test results & referrals Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 7. You are listened to and treated with respect Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 8. Satisfaction with the hours the office is open Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 9. Professionalism and friendliness of staff Poor Fair OK Good Great Poor Fair OK Good Great Other (please specify) OK Question Title * 10. Do you have any additional comments or suggestions? OK DONE