Optimal Agency Survey
Pillars of an Optimal Agency
1.
What is your first name?
2.
What is your last name?
3.
What is the name of your agency?
4.
What is your email address?
*
5.
Does your agency have a defined mission/vision statement? Do your objectives align with your vision?
(Required.)
Yes
No
Yes, on mission/vision; no on objective alignment
Not sure
*
6.
Does your agency budget for IT improvements?
(Required.)
Yes
No
Depends on the year
*
7.
Does your agency have defined workflows that direct staff through the required steps in your business processes, for example processing an initial application or processing an inspection?
(Required.)
Yes
No
Yes, but not all agency staff follows or understands
*
8.
Does your agency use reports to analyze/review statuses and records that process through the system?
(Required.)
Yes
No
Partially; we may have them, but do not fully know how to use the reports.
Not sure
*
9.
Are your agency’s applications, renewals and license verifications online to allow customers to self-serve?
(Required.)
Yes
No
*
10.
Are public inquiries and forms available online?
(Required.)
Yes
No
All that can be, per statute
*
11.
Most or all of the data that comes from a third party is imported or exported into your system.
(Required.)
Yes
No
Not sure
All that I currently know of
*
12.
Workflow dashboards help communicate to staff what work needs to be done and who owns it.
(Required.)
Yes
No
Not sure what this is or would look like
*
13.
Continuous improvements are budgeted for and monitored to execution.
(Required.)
Yes
No
Sometimes
*
14.
Staff embrace change with open minds and understanding.
(Required.)
Yes
No
To an extent
*
15.
Are measures of your staff’s performance automated, reviewed and managed?
(Required.)
Yes
No
Not sure
16.
Does your agency process and store paper forms?
Yes
No
17.
Communication with your agency’s licensees/respondents occurs the following ways; please check all that apply.
Paper correspondence
Email correspondence
Web portal
Other
All of the above
18.
Why do you want to be a model agency?
Current Progress,
0 of 18 answered
