Optimal Agency Survey

Pillars of an Optimal Agency

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* 1. What is your first name?

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* 2. What is your last name?

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* 3. What is the name of your agency?

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* 4. What is your email address?

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* 5. Does your agency have a defined mission/vision statement? Do your objectives align with your vision?

Yes

Yes, on mission/vision; no on objective alignment

Not sure

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* 6. Does your agency budget for IT improvements?

Yes

Depends on the year

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* 7. Does your agency have defined workflows that direct staff through the required steps in your business processes, for example processing an initial application or processing an inspection?

Yes

Yes, but not all agency staff follows or understands

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* 8. Does your agency use reports to analyze/review statuses and records that process through the system?

Yes

Partially; we may have them, but do not fully know how to use the reports.

Not sure

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* 9. Are your agency’s applications, renewals and license verifications online to allow customers to self-serve?

Yes

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* 10. Are public inquiries and forms available online?

Yes

All that can be, per statute

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* 11. Most or all of the data that comes from a third party is imported or exported into your system.

Yes

Not sure

All that I currently know of

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* 12. Workflow dashboards help communicate to staff what work needs to be done and who owns it.

Yes

Not sure what this is or would look like

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* 13. Continuous improvements are budgeted for and monitored to execution.

Yes

Sometimes

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* 14. Staff embrace change with open minds and understanding.

Yes

To an extent

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* 15. Are measures of your staff’s performance automated, reviewed and managed?

Yes

Not sure

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* 16. Does your agency process and store paper forms?

Yes

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* 17. Communication with your agency’s licensees/respondents occurs the following ways; please check all that apply.

Paper correspondence

Email correspondence

Web portal

Other

All of the above

Optimal Agency Survey

Pillars of an Optimal Agency

Question Title

* 1. What is your first name?

Question Title

* 2. What is your last name?

Question Title

* 3. What is the name of your agency?

Question Title

* 4. What is your email address?

Question Title

* 5. Does your agency have a defined mission/vision statement? Do your objectives align with your vision?

Question Title

* 6. Does your agency budget for IT improvements?

Question Title

* 7. Does your agency have defined workflows that direct staff through the required steps in your business processes, for example processing an initial application or processing an inspection?

Question Title

* 8. Does your agency use reports to analyze/review statuses and records that process through the system?

Question Title

* 9. Are your agency’s applications, renewals and license verifications online to allow customers to self-serve?

Question Title

* 10. Are public inquiries and forms available online?

Question Title

* 11. Most or all of the data that comes from a third party is imported or exported into your system.

Question Title

* 12. Workflow dashboards help communicate to staff what work needs to be done and who owns it.

Question Title

* 13. Continuous improvements are budgeted for and monitored to execution.

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* 14. Staff embrace change with open minds and understanding.

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* 15. Are measures of your staff’s performance automated, reviewed and managed?

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* 16. Does your agency process and store paper forms?

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* 17. Communication with your agency’s licensees/respondents occurs the following ways; please check all that apply.

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* 18. Why do you want to be a model agency?