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* 1. The counselor addressed my questions/concerns in a professional manner.

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* 2. The counselor addressed my questions/concerns in a friendly, cordial manner.

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* 3. The counselor presented retirement information in an easy to understand manner.

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* 4. The counselor fully addressed my questions/concerns.

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* 5. The counselor was knowledgeable about retirement matters.

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* 6. The counselor had the necessary information readily available.

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* 7. In the event the counselor could not provide immediate information, follow-up was provided within a reasonable amount of time.

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* 8. I am likely to contact a counselor in the future for retirement information.

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* 9. Overall, I am completely satisfied with the service I received.

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* 10. How can the State Retirement Agency provide you with better service? Please explain below.

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* 11. Optional

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