Process Combustion Corporation designs, installs and services thermal oxidation systems used to treat industrial air and liquid waste streams. As part of our commitment to our industrial customers, we continually strive to identify and respond to their needs. Our objective is to seek out and identify those elements that significantly contribute to the technical and commercial decision making process when purchasing air pollution control equipment. We thank you in advance for providing us with your valued perspective.

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* 1. Contact Information - Please complete this section prior to taking the survey.

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* 2. Please indicate your relationship to PCC.

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* 3. What is your current position?

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* 4. When soliciting quotations for Air Pollution Control (APC) equipment, what is the single most important response you are looking for from the suppliers you have contacted? Please describe:

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* 5. Which of the following quotation types have you requested from PCC specific to your APC equipment needs?

  Yes No
Feed Studies
"Informational" Only Quotations
Budgetary Quotations
Firm Quotations
Awarded A Project To PCC

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* 6. When you begin the quotation process for APC equipment, what sources do you use to identify possible suppliers? (4 - Most often, 1 - Least Often)

  4 3 2 1
Your Firms "Approved Supplier" List
Customer's "Approved Supplier" List (EPC Firm)
Third Party Recommendations
Publication Advertising
Internet Search

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* 7. When selecting an APC equipment vendor, several items must be considered. How do you rank the following criteria when evaluating prospective suppliers? (4 - Most Important, 1 - Least Important)

  4 3 2 1
Full compliance to the RFQ supplied design specifications
Alternate Design that meets the specified efficiency and performance requirements. (in lieu of the supplied RFQ specifications)
Environmental Compliance
Equipment Quality
"Total System Integration"
"Turn-Key" Installation
Installation Base
References
Equipment Pricing
After Installation Service/Support
Relationship with Original Equipment (OE) Supplier or OE Sales Representative

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* 8. As you review the quotation and resulting equipment design, how important are the following to your final decision making process? (4 - Most Important, 1 - Least Important)

  4 3 2 1
On-time Submittal of the Quotation
Full compliance to the RFQ supplied design specifications
Alternate Design that meets the specified efficiency and performance requirements. (in lieu of the supplied RFQ specifications)
Completeness of response to commercial and technical inquiry documents
Responsiveness to technical and commercial clarifications
Meeting Performance Guarantees
Equipment/System Cost
Equipment/System Delivery Schedule
Ease of Doing Business with the Supplier

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* 9. Please rate your overall experience working with PCC as compared to that of our competition. (Drop down Box comparative responses)

  Zeeco John Zink
Technical Capabilities
System Design
System Cost
Project Management
Performance Guarantees
Aftermarket Service/Support
Relationship with Supplier
Name/Brand Recognition
Product Offering (product line diversity)

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* 10. Please rate your overall experience working with PCC as compared to that of our competition. (Drop down Box comparative responses)

  Callidus Other
Technical Capabilities
System Design
System Cost
Project Management
Performance Guarantees
Aftermarket Service/Support
Relationship with Supplier
Name/Brand Recognition
Product Offering (product line diversity)

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* 11. May we contact you to discuss your current and future APC requirements?

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