Exit this survey >>

Question Title

* 1. Using a scale where one extreme is "Purely Tactical" (1) and the other is "Purely Strategic" (7), how does your organization view your traditional voice network, traditional data network, and a converged network?
(If the primary emphasis of the IT organization is to provide only a basic set of services at the lowest possible unit cost, that IT function is largely tactical in focus. If the IT organization also has a strong mandate to help the business achieve its goals, then the IT function is strategic.)

  1
Purely Tactical 		2 3 4 5 6 7
Purely Strategic 		Don't know or N/A
Traditional Voice
Traditional Data
Converged Network

Question Title

* 2. Have you already deployed VoIP?

Question Title

* 3. If yes, using a scale where one extreme is "Not Satisfied" (1) and the other is "Extremely Satisfied" (7), how pleased are you with the deployment?

  1
Not satisfied 		2 3 4 5 6 7
Highly Satisfied 		Don't know or N/A
Satisfaction

Question Title

* 4. Please indicate your plans for production (not test or trial) use of each of the following systems. (Please check one answer in each row.)

  Currently in use Planned use before the end of 2005 Planned use after 2005 No plans to use Don't know
VoIP Quality Management and Troubleshooting Systems
Voice-enabled Routers
IP Phones
Soft Phones
IP PBXes
IP Centrex
IP-enabled Traditional PBXes

Question Title

* 5. What are the most important benefits you expect to receive by deploying VoIP? (check all that apply)

Question Title

* 6. What do you see as the primary impediments that you will face to deploying VoIP? (check all that apply)

Question Title

* 7. To what extent do you consider E-911 (or the equivalent emergency response capabilities in countries other than the US) to be a major concern in implementing VoIP?

Question Title

* 8. Are there E-911 (or the equivalent emergency response capabilities in countries other than the US) requirements in the locations where you are implementing (or considering implementing) VoIP?

Question Title

* 9. Please indicate your perception of security for VoIP for each of the areas below

  Major problem Minor problem No Impact Somewhat secure Very secure Don't know / no opinion
Security of the voice/data infrastructure
Security of the conversation content

Question Title

* 10. What is your impression of the overall security of VoIP?

Question Title

* 11. What are your major concerns about the security of VoIP? (Please check all that apply.)

Question Title

* 12. To what extent would/does your VoIP implementation involve using the Internet for voice transport?

Question Title

* 13. If you use or anticipate using the Internet for voice transport, please indicate whether this usage is:

Question Title

* 14. Are you concerned about the impact that implementing VoIP would have on the performance of existing data applications on the LAN and/or WAN? (Please answer separately for the LAN and the WAN.)

  Very concerned Slightly concerned Not at all concerned Don't know
Performance in the LAN
Performance in the WAN

Question Title

* 15. Do you think that your network infrastructure is ready for VoIP? (Please check one answer in each row.)

  Ready today Ready with planned upgrades Minor upgrade needed Major upgrade needed Don't know
WAN Infrastructure
LAN Infrastructure
Cable Plant

Question Title

* 16. How much of your company’s voice traffic is or will be carried using VoIP technologies? (Please check one answer in each row.)

  None Up to 25% 25% to 50% 50% 50% to 75% 75% to almost all All Don't know
Now in the WAN
Now in the LAN
During 2005 in the WAN
During 2005 in the LAN
After 2005 in the WAN
After 2005 in the LAN

Question Title

* 17. How important is each of the following applications in your VoIP deployment? (Please check one answer in each row.)

  Not at all important Slightly important Moderately important Very important Extremely important Don't know
Desktop Video/Video Conferencing
Interactive Voice Response (IVR)
Other - Please specify below
Instant Messaging
Office Hoteling
Desktop Collaboration (CTI & SIP)
Speech Recognition (S2T)
Web Integrated Contact Center
Presence
Unified Messaging
Text-to-Speech (T2S)
Wireless LAN (802.11)
PC Software Telephones
IP Contact Center

Question Title

* 18. Other application (if "other" selected above):

Question Title

* 19. With regards to the way you have deployed / plan to deploy VoIP, please check the answer that best describes your approach.

Question Title

* 20. How important is it a) to be able to upgrade existing PBXes to add IP-PBX capabilities (as opposed to installing new PBXes for IP-PBX capabilities) and b) to support traditional non-IP telephones on the IP-PBX?

  Not at all important Not very important Important Very important Extremely important Don't know
a) Ability to upgrade traditional PBX to add IP-PBX capabilities
b) Ability to support traditional (non-IP) telephones on the IP PBX

Question Title

* 21. Which of the following best describes your company’s current approach to deploying VoIP?

Demographic Information

Question Title

* 22. Which of the following best describes how your job responsibilities are split between voice networking and data networking?

Question Title

* 23. How would you rate your company relative to how rapidly it adopts new technology?

Question Title

* 24. Number of sites in your network:

Question Title

* 25. Network Scope:

Question Title

* 26. Number of employees with telephony service (desktops) in your network:

Question Title

* 27. What are the approximate annual revenues of your company?

Question Title

* 28. Company type:

Question Title

* 29. Please indicate your geographical location:

Please click on the link below to record your response to the questionnaire. As a "thank you" for each completed response, we'll be making a contribution to an organization that provides food and shelter for the hungry and homeless.

T