Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Wayne County Household Broadband Assessment Question Title * 1. Contact Information Name Company Address Address 2 City/Town State/Province ZIP/Postal Code Country Email Address Phone Number OK Question Title * 2. What type of broadband service do you use for household Internet access? Choose all that apply: Fiber (e.g. Verizon FiOS) Cable (e.g. Atlantic Broadband) Cellular (e.g. 4G LTE) Digital Subscriber Line (DSL) Public WiFi Satellite None Other (please specify) OK Question Title * 3. Of all the different broadband services you may use, which type does your household use the most at home? We'll call that your primary household connection. Select your primary household connection: Fiber (e.g. Verizon FiOS) Cable (e.g. Atlantic Broadband) Cellular (e.g. 4G LTE) Digital Subscriber Line (DSL) Public WiFi Satellite None Other (please specify) OK Question Title * 4. Who is the Internet Service Provider (ISP) for your primary household connection? OK Question Title * 5. About how long have you been their customer? OK Question Title * 6. What is the maximum download speed of your primary household connection? If you know the actual Megabits per second (Mbps) input it here: OK Question Title * 7. Otherwise, choose from the following estimates: Less than 25 Mbps 25 to 99 Mbps 100 to 499 Mbps 500 to 999 Mbps 1,000 Mbps or more Don't know Other (please specify) OK Question Title * 8. Please choose the best statement to describe your level of satisfaction with the speed of your primary household Internet connection: Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Other (please specify) OK Question Title * 9. Besides just speed, how would you rate the reliability of your primary household Internet connection? Very unreliable Unreliable Not sure Reliable Very reliable Other (please specify) OK Question Title * 10. What is the monthly cost for your primary household Internet connection? Please don't include bundled extras like voice or television, if possible. If you know the actual monthly amount, please input it here, in dollars: OK Question Title * 11. Otherwise, choose from the following estimates: $0- Somebody else is paying for it $1 to $99/mo. $100 to $999/mo. $1,000 to $1,999/mo. $2,000 or more Other (please specify) OK Question Title * 12. Choose the best statement to describe your level of satisfaction with the cost of your primary household Internet connection: Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Dissatisfied Very dissatisfied Other (please specify) OK Question Title * 13. What is keeping you from upgrading to a faster Internet connection now? We don't need a faster connection We can't afford a faster connection We can't get a faster connection Don't know Other (please specify) OK Question Title * 14. What is the likelihood that you will upgrade your primary household Internet connection to a faster service in the next two years? Very likely Likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Unlikely Very unlikely Other (please specify) OK Question Title * 15. Before Covid-19, how much did you (or others in your household) rely on your household Internet access for remote work or learning? A great deal A lot A moderate amount A little None at all OK Question Title * 16. Today, how much do you (or others in your household) rely on your household Internet access for remote work or learning? Always Usually Sometimes Rarely Never Other (please specify) OK Question Title * 17. Please indicate the extent to which the following factors are a problem to your household's productive work or learning from home. Not a problem at all Not much of a problem Problem Big problem Don't know Internet access Internet access Not a problem at all Internet access Not much of a problem Internet access Problem Internet access Big problem Internet access Don't know Computing devices (e.g. laptops) Computing devices (e.g. laptops) Not a problem at all Computing devices (e.g. laptops) Not much of a problem Computing devices (e.g. laptops) Problem Computing devices (e.g. laptops) Big problem Computing devices (e.g. laptops) Don't know Equipment (e.g. video cameras) Equipment (e.g. video cameras) Not a problem at all Equipment (e.g. video cameras) Not much of a problem Equipment (e.g. video cameras) Problem Equipment (e.g. video cameras) Big problem Equipment (e.g. video cameras) Don't know Applications (e.g. Zoom) Applications (e.g. Zoom) Not a problem at all Applications (e.g. Zoom) Not much of a problem Applications (e.g. Zoom) Problem Applications (e.g. Zoom) Big problem Applications (e.g. Zoom) Don't know Adequate space Adequate space Not a problem at all Adequate space Not much of a problem Adequate space Problem Adequate space Big problem Adequate space Don't know Childcare Childcare Not a problem at all Childcare Not much of a problem Childcare Problem Childcare Big problem Childcare Don't know Training Training Not a problem at all Training Not much of a problem Training Problem Training Big problem Training Don't know Other (please specify) OK Question Title * 18. How would you describe the cellphone coverage throughout Wayne County? Terrible Bad Good Excellent Not Sure Other (please specify) OK Question Title * 19. Where are the locations of the worst cell phone "dead zones" in Wayne County. Please be specific with street address or nearby landmark or zip code: Dead Zone 1 Dead Zone 2 Dead Zone 3 Dead Zone 4 Dead Zone 5 OK Question Title * 20. Carriers are rolling out super fast 5G wireless coverage nationwide, but rural area deployment is lagging big cities. If a community-wide effort could help you get 5G coverage sooner, would you be interested? Yes No Don't Know Maybe Other (please specify) OK Question Title * 21. Do you have any other comments or helpful advice about improving internet access and/or cell phone coverage in Wayne County? OK DONE