Via Metro STL Service Survey

1.What are the most common locations you use Via Metro STL to access today? (Choose up to three.)

I don’t regularly use Via Metro STL

School

Nearby bus stop or Transit Center (to access a MetroBus or MetroLink route)

Grocery Shopping

Employment

Recreation (visit friends or family, sports or entertainment)

Other (please specify)

2.What is the biggest challenge you face when using Via Metro STL today? (Choose only one option)

Reliability: Sometimes you can’t get a ride because we are too busy.

Wait times: You have to wait too long after you request a trip to be picked up

Journey times: Once you are picked up, the journey takes too long as you pick up too many people along the way.

Service hours: Via Metro STL doesn’t operate later at nights and earlier in the morning when you need it

Lower fares: Via Metro STL is too expensive

Service Area: Via Metro STL zones don’t include the places you need to travel

Other (please explain)

3.To deliver the improvement you selected above, we may need to adjust the service. Which of the following changes would you prefer? (Choose only one option)

Longer walks: This means you might have to walk further to meet the vehicle or once you are dropped off

Shorter trips: This means we would change the rules about where passengers can travel, focusing on shorter trips

Longer wait times: This means you may have to wait longer to get picked up

Higher fares: This means you would pay more to use the service

Other (please specify)

4.Do you have ideas on how to improve Via Metro STL? If so, please share them here.

Via Metro STL Service Survey

Via Metro STL Survey: Help Us Improve Via