IT Industry Performance Benchmark Report

Question Title

* 1. When user experience or application performance is impacted, what are the most common fault domains (select the top 3):

Device

WiFi

ISP(s)

SD-WAN

SSE (security processing latency)

SaaS / Cloud first mile connectivity

Application performance (host / server responsiveness)

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* 2. How long does it take to determine the root cause of an issue (on average)?

< 30 min

30-60 min

1-4 hrs

4-12 hrs

> 12 hrs

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* 3. How often is the root cause unclear / unknown? (lack of sufficient evidence)

< 10%

10-25%

26-50%

> 50%

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* 4. What percentage of issues require collaboration between security and network / IT operations teams to diagnose and resolve?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. How much faster can an issue be resolved if it is clear where it originates (e.g. endpoint, network/internet, security, 3rd party vendor)?

2X - twice as fast (less than half the time)

2-5X faster (50-80% less time)

> 5X faster (>80% less time)

Question Title

* 6. How long does it usually take to resolve issues originating from:

	< 30 min	30-60 min	1-4 hrs	4-12 hrs	> 12h
Device / WiFI	Device / WiFI < 30 min	Device / WiFI 30-60 min	Device / WiFI 1-4 hrs	Device / WiFI 4-12 hrs	Device / WiFI > 12h
Network	Network < 30 min	Network 30-60 min	Network 1-4 hrs	Network 4-12 hrs	Network > 12h
SSE / Security	SSE / Security < 30 min	SSE / Security 30-60 min	SSE / Security 1-4 hrs	SSE / Security 4-12 hrs	SSE / Security > 12h
Applications / Cloud Hosting	Applications / Cloud Hosting < 30 min	Applications / Cloud Hosting 30-60 min	Applications / Cloud Hosting 1-4 hrs	Applications / Cloud Hosting 4-12 hrs	Applications / Cloud Hosting > 12h

Question Title

* 7. How important is it to have a unified view of device, network, application and security performance?

Essential

Important

Nice to have

Not necessary

IT Industry Performance Benchmark Report

Question Title

* 1. When user experience or application performance is impacted, what are the most common fault domains (select the top 3):

Question Title

* 2. How long does it take to determine the root cause of an issue (on average)?

Question Title

* 3. How often is the root cause unclear / unknown? (lack of sufficient evidence)

Question Title

* 4. What percentage of issues require collaboration between security and network / IT operations teams to diagnose and resolve?

Question Title

* 5. How much faster can an issue be resolved if it is clear where it originates (e.g. endpoint, network/internet, security, 3rd party vendor)?

Question Title

* 6. How long does it usually take to resolve issues originating from:

Question Title

* 7. How important is it to have a unified view of device, network, application and security performance?

Question Title

* 8. Enter your work email to receive survey results, and summary reports.