ETC Iraq User Feedback Survey - 2015

The Emergency Telecommunications Cluster (ETC) is a network of organizations that work together to provide common communications services in humanitarian emergencies. The Iraq ETC was activated in August 2014.

To help us serve you better we have created a quick user feedback survey.

Thank you for taking the time to respond.

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* 1. What type of organisation do you work for?

International NGO

Local NGO

Red Cross/ Red Crescent

Government

Other (please specify)

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* 2. Which location in Iraq are you mainly based? If you mainly work in a camp please specify the camp name.

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* 3. Did you know that the ETC aims to provide the following type of services in common operational locations?

	Yes, I know	No, I did not know
Internet	Internet Yes, I know	Internet No, I did not know
Phone/ voice communications	Phone/ voice communications Yes, I know	Phone/ voice communications No, I did not know
Security telecommunications (Radio services - network coverage, training, programming)	Security telecommunications (Radio services - network coverage, training, programming) Yes, I know	Security telecommunications (Radio services - network coverage, training, programming) No, I did not know
Coordination and consultation	Coordination and consultation Yes, I know	Coordination and consultation No, I did not know

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* 4. How do you rate the Iraq ETC services you have used?

Very good

Good

Poor

Very poor

I have not used ETC services

Help us understand your feedback better by telling us which ETC services you have used and where:

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* 5. Do you find the ETC Iraq situation reports and service maps useful?

Yes

I do not know

Please enter your email address here if you would like to receive Iraq ETC service maps and situation reports:

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* 6. Does your organisation participate in the regular local ETC Working Group meetings held in Erbil?

My organisation participates

My organisation does not participate

I do not know

Please enter the email address of a person from your organisation that may be suitable to attend and we will invite them:

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* 7. Do you visit www.ETCluster.org to access information about the ETC Iraq?

Yes

I did not know about the ETCluster.org website

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* 8. Are there areas in Iraq where you believe the ETC should be providing shared communications services? If so, which areas and what services ?

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* 9. What do you think ETC Iraq could do to improve its services?

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* 10. If you don't mind us contacting you in relation to your feedback, please leave your details below.

Name:

Email Address: