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* 1. Observer (Name)

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* 2. Date of Observation

Date

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* 3. Observation Time

Time
Time

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* 4. Type of Service

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* 5. Individuals Being Observed

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* 6. Number of Individual Patient Handoffs Observed

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* 7. Was the situational overview provided by the provider GIVING the handoff (e.g. description of the "big picture" of what will need to be prioritized by the receivers of the handoff)

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* 8. Please Indicate the Frequency of I-Pass Mnemonic Elements Presence During Observation

  Never Rarely Sometimes Usually Always
I- Illness Severity
P- Patient Summary
A- Action List
S- Situational Awareness & Contingency Planning
S- Synthesis by Receiver

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* 9. Does the GIVER actively engage the receiver to ensure a shared understanding of patients (e.g encouraged questions, considers learning style of the receiver)

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* 10. Does the GIVER appropriately prioritize key information, concerns, or actions

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* 11. How well do you know the patients whose handoff you are evaluating

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* 12. Rate the frequency with which the Provider who gave the handoff included the following:

  Never Rarely Sometimes Usually Always
Patient summary that includes clearly specified plan for the remainder of admission
To-do items with a clear if/than format when appropriate
To-do list restricted to items that should be accomplished on next shift
High quality contingency plans with clear if/then format
Miscommunications or transfer of erroneous information
Omissions of important information
Tangential or unrelated information

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* 13. How frequently did the provider receiving the handoff do the following:

  Never Rarely Sometimes Usually Always
Verbalize a synthesis of each patient (i.e check back or read back of patient handoff)
Appear focused, engaged, and demonstrate active listening skills

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* 14. Rate the following:

  Poor Fair Good Very Good Excellent
Accuracy of Illness Severity Assessments by GIVER
Quality of Patient Summaries by GIVER
Quality of synthesis by RECEIVER

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* 15. Rate the following:

  Synthesis did not occur Insufficient length/detail and/or number of questions Appropriate length/detail and/or number of questions Moderately excessive length/detail and/or number of questions Excessive length/detail and/or number of questions
What phrase listed BEST describes your impression of the appropriateness of the length and degree of detail of the syntheses by the RECEIVER
What phrase listed BEST describes your impression of the appropriateness of the number of pertinent and clarifying questions asked by the RECEIVER?

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* 16. Indicate the phrase that BEST describes the pace of the handoff:

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* 17. What was especially effective about the handoff?

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* 18. What aspect(s) of the handoff could be improved?

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