Inpatient Service User Experience Survey 2025

St Patrick’s Mental Health Services aims to provide the highest quality of mental healthcare; to promote mental health; and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of the care and treatment you received during your recent inpatient admission. The responses to this survey will be reviewed and used to help us improve the services we offer.

We would be grateful if you could take a couple of minutes to complete this survey.
The survey does not identify you, and all information provided will be treated as confidential.

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* 1. About you

What is your gender?

I identify as:

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* 2. Your age range (years):

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* 3. Where do you live?

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* 4. To help us meet the different needs of our service users, it is important we learn about your access or disability needs.

Do you have any access or disability needs? This may include sensory needs.

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* 5. While you were an inpatient did you have any difficulties:

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* 6. Are there ways we can meet your access or disability needs better in the future?

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* 7. Coming into hospital

Please tell us about your experience when you arrived in hospital

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) The information I was given about inpatient treatment before I was admitted was helpful.
b) The admission process was explained to me by a member of staff.
c) The ward routine, such as meal times and visiting arrangements, was explained to me by a member of staff.
d) The activities available to me, and how to access them, were explained to me by a member of staff.
e) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely.
f) Members of my care team talked to me about 'Your Portal' and explained its benefits.
g) I found inpatient activities easy to access.

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* 8. How did you access remote appointments and activities while you were an inpatient?

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* 9. If you needed techical support to access remote appointments and/or activities during your recent inpatient admission, did you contact the Service User IT Support (SUITS) service?

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* 10. If you did contact the SUITS service, how would you rate the technical support they provided, where one is poor and 10 is excellent?

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* 11. Your care and treatment

Tell us about your experience of how the hospital staff looked after you while you were receiving inpatient care and treatment.

  Poor Good  Excellent  Not applicable
a) Nursing staff
b) Consultant psychiatrist
c) Registrar
d) Key worker
e) Psychologist
f) Occupational therapist
g) Social worker
h) Pharmacist
i) Healthcare assistants
j) Household staff
k) Catering staff
l) Other (eg. Counsellor, therapist etc.)

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* 12. Compassion and empathy

How much do you agree or disagree with each of the following statements?

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
SPMHS staff were compassionate. I felt they cared and understood me.
SPMHS staff were empathetic. I felt they understood my experiences and emotions.

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* 13. Overall, can you tell us about your experience of the following while you were an inpatient in St Patrick's Hospital?

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) The quality of the food available was of a high standard.
b) There was always a good selection of food available.
c) The daily activities provided were interesting and helpful.
d) The weekend activities were interesting and helpful.
e) The cleanliness in the hospital was of a high standard.
f) My accommodation was of a high standard.

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* 14. Leaving hospital

Please tell us about your experience of leaving hospital

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) I attended a discharge planning meeting.
b) I felt prepared to be discharged.
c) I was provided with details about the day programmes available at St Patrick's Mental Health Services.
d) I was provided with sufficient details of my follow-up appointments.
e) Following my inpatient admission, I feel confident that I would know what to do in the event of a possible future mental health crisis.

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* 15. Tell us about your attitudes towards mental health

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission.
b) I would feel comfortable talking to family about my mental health following my inpatient admission.
c) I would feel comfortable talking to friends about my mental health following my inpatient admission.
d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission.

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* 16. I would recommend St Patrick's Mental Health Services' to others.

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* 17. Overall, on a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent?

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* 18. Overall, on a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent?

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* 19. Is there anything else you would like to share with us about your recent inpatient experience?

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* 20. Do you provide consent for us to share your feedback anonymously on our website, social media and/or printed materials to help raise awareness of St Patrick's Mental Health Services?

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