What's Driving Innovation for 2023? Your Input Matters!

Thank you for clicking the survey link! This 10-question survey will take 4 minutes to complete. All responses will remain anonymous. Once you complete the survey, you'll see up-to-the-minute aggregated results, including input from your peers across the insurance industry.

Let's get started!

Question Title

* 1. Which market demand poses the most significant challenge to your company?

Meeting demands for customized insurance products

Offering self-service options to policyholders and/or agents

Responding to shifts in policyholder behavior and buying patterns

Differentiating your products

Keeping up with innovation

None of these apply. We are challenged by:

Question Title

* 2. If you had the ability to do so, how would you address the above challenge?

Invest in skillsets and expertise

Partner with third-party solutions

Ignite cultural change

Invest in technology upgrades

Heighten data literacy and data analytics

Other - please specify

Question Title

* 3. What technology adoption would have the greatest impact on your organization in 2023? (Check all that apply)

Predictive analytics

Artificial intelligence and machine learning

Low code customization tools

Reporting/BI

Chatbots

UBI devices

Self-service portals

Digital payments

More collaboration tools for remote workers

Other - please specify

Question Title

* 4. What is preventing your organization from adopting innovation, and emerging technology?

Not knowing where to start

Technology infrastructure concerns

Internal resistance to change

Limited IT resources/staff

Reliance on outside parties for technology/support

Not applicable, we love to innovate

Other - please specify

Question Title

* 5. What is the most important strategy your company can deploy to improve policyholder experience?

Adopt greater personalization

Create more customized offerings

Improve speed to market with new products

Provide real-time pricing

Improve claims processing response time

Improve underwriting response time

Adopt omni-channel communication

Other - please specify

Question Title

* 6. Where does your company plan to prioritize technical investment in 2023? (check all that apply)

Submissions

Self-service portals

Payment options

Analytics

Document management

Rating/underwriting

Billing

Claims

Policy admin

Other - please specify

Question Title

* 7. Using the slider, describe your company's digital progress relative to the industry?

Lagging behind

We're on our way

We're digital innovators

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. How many employees work at your company?

1 – 100 employees

101 – 500 employees

501 – 1,000 employees

1,001 – 5,000 employees

5,001 – 10,000 employees

More than 10,000

Question Title

* 9. What type of company do you work for?

Insurer

MGA/MGU

Insurtech

Agency

Vendor

Consultant

Other (please specify)

Question Title

* 10. Do you have an industry prediction for 2023? Is there something that intrigues you in the marketplace or an opportunity you see? Share your thoughts on markets, pricing, profitability, innovations, workforce and more.

We plan to publish some of the predictions anonymously, but if you’d like credit for your prediction, please include the best way to contact you for confirmation and formal approval.

Question Title

* 11. Would you like to receive a copy of the final report containing the survey results? Let us know where to send it! (Optional)

First Name

Email Address

Thank you for completing the survey. Please click the button below to submit your responses and the results will be shared.