HCD Quarterly Survey | 2019 Q1

The HCD Center of Excellence is conducting a survey on behalf of CCSQ/ISG. Please complete this survey by March 29, 2019. For questions, email  Ginny Valles-McCullough in ISG or the strategy team at hcd@hcqis.org. We appreciate and value your feedback.

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1. Has your team been able to conduct any form of user research in the last quarter (January - March, 2019)?

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2. What methods did your team use when conducting user research in the last three months? (Check all that apply)

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3. In the past quarter, roughly how many total hours have your customers spent participating in user research? (This information will help inform our PRA application for CCSQ.)

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4. What types of metrics do you collect? (Check all that apply)

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5. In the next 3 months, ideally how many hours would you want your customers to participate in user research?

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6. Has your team used metrics to demonstrate improvements compared to a baseline state?

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7. Does each product team you work with have a user experience "definition of done" that impacts go/no go status for implementation?

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8. What are your definitions of done?

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9. Is there anything that is impeding your team's ability to conduct user research, produce designs, or to work successfully with your product team(s)?

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10. Please describe your blockers so ISG can help remove them. (Optional)

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11. Please enter your contact information.

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12. What is your line of business?

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13. May we reach out to you about your responses?

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14. Is there anything else you’d like to share with us?

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