2020 ICB Membership Satisfaction Survey

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* 3. What is your age? Please type number into the field below.

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* 4. What qualifications have you attained? Select all that apply

Year 10

Year 12

Certificate IV in Bookkeeping

Certificate IV in Accounting

Certificate IV in Accounting & Bookkeeping

Diploma

Advanced Diploma

Diploma in Payroll

Degree

MBA

Other (please specify)

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* 5. At what age did you enter the bookkeeping industry?

Currently studying and not yet working in the industry

30 or under

31 - 40

41 - 50

51 - 60

Over 60

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* 6. Why did you choose a career in bookkeeping? Select all that apply.

Previously worked in a similar industry (e.g. accounting, tax agent)

Wanted to assist the business of a friend/ family member

Did the books for my own business

Sought a more flexible working environment

Had a general interest in bookkeeping

Coming from the corporate sector

Had the necessary skills/ experience

Was looking for a career change

Fell into it

Other (please specify)

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* 7. How did you first hear about ICB?

ICB website

Social Media

Colleague

Word of Mouth

Software Event

Google Search

Mentioned in Media

Through Education/ Training Provider

Other (please specify)

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* 8. What is your current level of membership with ICB?

Student Member

Educator Member

Affiliate Member

Associate in Practice

Associate in Employment

Member in Practice

Member in Employment

Certified Bookkeeping Practice Staff

Business Support Program

Fellow

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* 9. How long have you been a member of ICB?

Less than 12-months

1 year

2 - 3 years

4 - 5 years

6 - 10 years

More than 10 years

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* 10. Did you leave another previous professional association to join ICB?

Yes

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* 11. Are you currently a member of another professional association? Select all that apply

Not a member of another association

Australian Bookkeepers Network

Australian Bookkeepers Association

Association of Accounting Technicians Australia

Institute of Public Accountants

CPA Australia

Chartered Accountants Australia & New Zealand

The Tax Institute

Other (please specify)

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* 12. Are you a member of a software partner program? Select all that apply

Not a member of a software partner program

MYOB

Intuit QuickBooks

Xero

Reckon

Receipt Bank

Other (please specify)

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* 13. How do you pay for your ICB membership?

Monthly instalments

Yearly fee

Have a Life Membership

Someone else makes payments on my behalf

Through my ICB Accredited Training Provider

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* 14. How likely are you to renew your ICB membership when it is next due?

Very likely

Likely

Somewhat likely

Unlikely

Very unlikely

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* 15. How would you rate the value for money of your ICB membership?

Excellent

Above average

Average

Below average

Poor

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* 16. Which factors are important to you when choosing a professional association to join? Select all that apply

Price

Familiarity with the brand

Representation

Access to technical support

Access to resources

CPE opportunities

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* 17. What ICB membership benefits do you use? Select all that apply

Resources / templates / checklists / guides

Support by phone and email

CPE register

ICB skills assessments

ICB newsletter

Client e-briefs

Technical webinars

Network meetings

Member only Facebook group

ICB find a bookkeeper listing

ICB find a bookkeeper vacancies

ICB certification

ICBenefits

None of the above

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* 18. How would you rate ICB on the following...

	Poor	Below average	Average	Above average	Excellent	N/A
Overall satisfaction	Overall satisfaction Poor	Overall satisfaction Below average	Overall satisfaction Average	Overall satisfaction Above average	Overall satisfaction Excellent	Overall satisfaction N/A
Member Services	Member Services Poor	Member Services Below average	Member Services Average	Member Services Above average	Member Services Excellent	Member Services N/A
Technical support	Technical support Poor	Technical support Below average	Technical support Average	Technical support Above average	Technical support Excellent	Technical support N/A
Resources	Resources Poor	Resources Below average	Resources Average	Resources Above average	Resources Excellent	Resources N/A
Technical webinars	Technical webinars Poor	Technical webinars Below average	Technical webinars Average	Technical webinars Above average	Technical webinars Excellent	Technical webinars N/A
Conferences	Conferences Poor	Conferences Below average	Conferences Average	Conferences Above average	Conferences Excellent	Conferences N/A
Workshops	Workshops Poor	Workshops Below average	Workshops Average	Workshops Above average	Workshops Excellent	Workshops N/A
Representation for bookkeepers	Representation for bookkeepers Poor	Representation for bookkeepers Below average	Representation for bookkeepers Average	Representation for bookkeepers Above average	Representation for bookkeepers Excellent	Representation for bookkeepers N/A

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* 19. Would you recommend ICB to a friend/colleague?

Yes

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* 20. On average, how many times do you use ICB support during non BAS periods?

Don't use it

1 - 3 times

4 - 7 times

8 - 10 times

More than 10 times

N/A

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* 21. On average, how many times do you use ICB support during BAS periods?

Don't use it

1 - 3 times

4 - 7 times

8 - 10 times

More than 10 times

N/A

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* 22. How responsive is ICB to your support queries?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

N/A

Comments

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* 23. What type of support have you enquired about during the past 12-months? Select all that apply.

Single Touch Payroll

Payroll

Terminations

GST

JobKeeper

Economic Stimulus Package

Cash Flow Boost

None

N/A

Other (please specify)

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* 24. How much CPE have you undertaken in the past 12-months?

Currently studying

0 - 1 hours

2 - 5 hours

6 - 10 hours

11 - 15 hours

16 - 20 hours

21 - 30 hours

+ 30 hours

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* 25. Which methods of CPE do you prefer? Select all that apply

Conference face-to-face

Conference online/ virtual

Workshops face-to-face

Workshop online/ virtual

ICB network meetings

ICB newsletters

Other newsletters

Podcasts

Webinars

Other (please specify)

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* 26. How many ICB conferences have you attended (as a member or non-member)?

None

5 or more

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* 27. How many ICB workshops have you attended?

None

5 or more

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* 28. What is your preferred method for receiving ICB news?

ICB long-form newsletter via email

ICB short-form newsletter via email

ICB newsletter via website

Email (excluding the newsletter)

Network meeting

Social media

ICB App

Podcast

Other (please specify)

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* 29. Which sections of the ICB newsletter do you read? Select all that apply

Important news

Best practice bookkeeping

BAS agent world

CPE

Network meetings

Other things

From the ICB

Products & solutions

From the ATO

I do not read the ICB newsletter

2020 ICB Membership Satisfaction Survey

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* 1. What state or territory do you live in?

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* 2. What is your gender?

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* 3. What is your age? Please type number into the field below.

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* 4. What qualifications have you attained? Select all that apply

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* 5. At what age did you enter the bookkeeping industry?

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* 6. Why did you choose a career in bookkeeping? Select all that apply.

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* 7. How did you first hear about ICB?

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* 8. What is your current level of membership with ICB?

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* 9. How long have you been a member of ICB?

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* 10. Did you leave another previous professional association to join ICB?

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* 11. Are you currently a member of another professional association? Select all that apply

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* 12. Are you a member of a software partner program? Select all that apply

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* 13. How do you pay for your ICB membership?

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* 14. How likely are you to renew your ICB membership when it is next due?

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* 15. How would you rate the value for money of your ICB membership?

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* 16. Which factors are important to you when choosing a professional association to join? Select all that apply

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* 17. What ICB membership benefits do you use? Select all that apply

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* 18. How would you rate ICB on the following...

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* 19. Would you recommend ICB to a friend/colleague?

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* 20. On average, how many times do you use ICB support during non BAS periods?

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* 21. On average, how many times do you use ICB support during BAS periods?

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* 22. How responsive is ICB to your support queries?

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* 23. What type of support have you enquired about during the past 12-months? Select all that apply.

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* 24. How much CPE have you undertaken in the past 12-months?

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* 25. Which methods of CPE do you prefer? Select all that apply

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* 26. How many ICB conferences have you attended (as a member or non-member)?

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* 27. How many ICB workshops have you attended?

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* 28. What is your preferred method for receiving ICB news?

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* 29. Which sections of the ICB newsletter do you read? Select all that apply

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* 30. What other information would you like to see in the ICB newsletter?

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* 31. Is there something you feel ICB's services is lacking or needs improving?

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* 32. Is there something you feel ICB's services excels at?

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* 33. Do you have any other comments or feedback for ICB?

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* 34. Contact details (optional)