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* 1. Which product did you contact Bosch Automotive Technical Support for assistance with?

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* 2. Regarding your most recent contact, please rate the Technical Support representative's ability to help you or to get you to someone who could help you?

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* 3. Please rate the Technical Support representative's overall knowledge of your situation or question.

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* 4. Please rate the Technical Support representative on helpfulness and willingness to assist you.

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* 5. Please rate your level of overall satisfaction with Bosch Automotive Service Solutions Technical Support.

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* 6. Regarding your most recent contact with Bosch Automotive Service Solutions Technical Support, Please rate your level of satisfaction for call issue resolution.

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* 7. Regarding the most recent situation that prompted you to call Bosch Automotive Service Solutions Technical Support, would you say the situation was resolved?

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* 8. Was this your first experience contacting Bosch Automotive Technical Support?

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* 9. Did your experience exceed your expectations?

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* 10. As a result of your experience with Bosch Automotive Service Solutions, please indicate on the scale below how likely you are to consider purchasing other Bosch products or recommend Bosch products to
others?

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* 11. Name of Technical Support representative you had contact with, if available.

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* 12. If you would like Bosch Automotive Service Solutions Management to contact you regarding the results of this survey please indicate by providing your email address below